Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202507139 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202507401 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 8 Jan 2026 |
| PSOW-202406126 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 7 Jan 2026 |
| PSOW-202505384 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 7 Jan 2026 |
| PSOW-202501595 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 7 Jan 2026 |
| PSOW-202507778 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202502166 | Ateb Group Ltd | Resolved / Early Resolution | 6 Jan 2026 | |
| PSOW-202507497 | Flintshire County Council | Local Government | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507656 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507730 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 6 Jan 2026 |
| PSOW-202507308 | Tai Tarian | Resolved / Early Resolution | 22 Dec 2025 | |
| PSOW-202508038 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 22 Dec 2025 |
| PSOW-202309568 | Cyngor Gwynedd | Other | 19 Dec 2025 | |
| PSOW-202408778 | Aneurin Bevan University Health Board | Health | Upheld | 19 Dec 2025 |
| PSOW-202309568 | Cyngor Gwynedd | Other | 19 Dec 2025 | |
| PSOW-202506881 | Pobl | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202507034 | Welsh Government - Student Loans Company | Resolved / Early Resolution | 18 Dec 2025 | |
| PSOW-202503321 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 18 Dec 2025 |
| PSOW-202500359 | Betsi Cadwaladr University Health Board | Health | Upheld | 18 Dec 2025 |
| PSOW-202500773 | Caerphilly County Borough Council | Local Government | Other | 18 Dec 2025 |
| PSOW-202502136 | Hywel Dda University Health Board | Health | Not Upheld | 18 Dec 2025 |
| PSOW-202407308 | Pobl | Upheld | 18 Dec 2025 | |
| PSOW-202505678 | Cyngor Gwynedd | Local Government | Resolved / Early Resolution | 18 Dec 2025 |
| PSOW-202507529 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202507533 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Dec 2025 |