Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503755 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202504991 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202506271 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202506709 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Nov 2025 |
| PSOW-202407936 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 17 Nov 2025 |
| PSOW-202503972 | Welsh Government | Resolved / Early Resolution | 14 Nov 2025 | |
| PSOW-202404402 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 13 Nov 2025 |
| PSOW-202504801 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 13 Nov 2025 |
| PSOW-202504884 | Health | Health | Resolved / Early Resolution | 13 Nov 2025 |
| PSOW-202505157 | Vale of Glamorgan Council | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202505683 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202506263 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Nov 2025 |
| PSOW-202505293 | Hedyn | Resolved / Early Resolution | 11 Nov 2025 | |
| PSOW-202501872 | Cardiff Council | Local Government | Resolved / Early Resolution | 11 Nov 2025 |
| PSOW-202504923 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 11 Nov 2025 |
| PSOW-202505954 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202506340 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202406856 | Gwersyllt Community Council | Local Government | Not Upheld | 10 Nov 2025 |
| PSOW-202503916 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 10 Nov 2025 |
| PSOW-202403535 | Bridgend Town Council | Local Government | Not Upheld | 7 Nov 2025 |
| PSOW-202503382 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Nov 2025 |
| PSOW-202505353 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202505376 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202506227 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202409479 | A GP Practice in the area of Hywel Dda University Health Board | Health | Not Upheld | 6 Nov 2025 |