Miss A complained to Barcud about the ongoing disrepair issues in her property. She said Barcud had failed to act on jobs she had reported.
The Ombudsman found that Barcud had not fully addressed the disrepairs in Miss A’s property. The Ombudsman considered that this caused Miss A frustration, as problems remained unresolved, and decided to settle the complaint without an investigation.
The Ombudsman gained Barcud’s agreement to within 4 weeks, organise a site visit with appropriately qualified people to record the repairs Miss A was seeking, within 1 week of the site visit write a letter to Miss A listing the repairs she sought along with a clear explanation as to the rationale for accepting or rejecting each one and within 4 weeks of that letter write to Miss A, setting out timescales of when it proposed to do the work.