Mr A complained that Cardiff Council failed to address the concerns he raised regarding his glass bin collection.
The Ombudsman found that, while the Council had provided a complaint response, it did not provide an explanation to Mr A. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to Mr A to provide reassurance and outline the steps the Council is taking to monitor the situation.