Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202507835 Sector Local Government Category Refuse collection. recycling and waste disposal Decided 09 February 2026

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Full decision

Mr A complained that Cardiff Council failed to address the concerns he raised regarding his glass bin collection.

The Ombudsman found that, while the Council had provided a complaint response, it did not provide an explanation to Mr A. The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to Mr A to provide reassurance and outline the steps the Council is taking to monitor the situation.

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