Clinical treatment outside hospital; GP: A GP Practice in the area of Cwm Taf Morgannwg University Health Board Report Date 12/02/2026 Case Against A GP Practice in the area of Cwm Taf Morgannwg University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202508472 Outcome Early resolution Miss A complained to the Practice in June 2025regarding the treatment she received.
The Ombudsman found that, while the Practice had consultations with Miss A to address the concerns, it had not responded inwriting via the complaints procedure. The Ombudsman said this caused uncertainty and frustration for Miss A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to, within 3 weeks, provide the complaint response in writing and apologise and explain for not addressing the concerns via the complaint procedure.