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The Ombudsman found that the Council had not fully responded to the concerns raised and said this caused uncertainty and frustration for Mrs A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to the complainant to clarify the point Mrs A has raised and provide information on how to report a new planning breach following the completion of the build.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202408920 | 06 Mar 2026 | Mr B complained about whether Neath Port Talbot Council responded appropriately to reports of noise he made regarding a development … | Partly Upheld |
| PSOW-202508139 | 13 Feb 2026 | Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual … | Resolved / Early Resolution |
| PSOW-202508038 | 22 Dec 2025 | Miss A complained that Neath Port Talbot Council failed to escalate or respond to her concerns about its refusal to … | Resolved / Early Resolution |
| PSOW-202503849 | 06 Oct 2025 | Ms A complained about her experience with a social worker that she has dealt with since 2023. Ms A’s complaint … | Resolved / Early Resolution |
| PSOW-202410249 | 12 Jun 2025 | Mr C complained that Neath Port Talbot Council (‘the Council’) had not properly considered the impact on local residents when … | Resolved / Early Resolution |