Mr A complained about Cardiff Council’s handling of concerns about parking and enforcement issues. Mr A complained to the Council about repeated misuse of the public highway and pavement outside his home, but had not received a complaint response.
The Ombudsman found that the Council had not provided a response to Mr A’s complaint. Mr A was inconvenienced by the Council’s failure to respond to his concerns, which caused him stress, uncertainty and frustration. The Ombudsman decided to settle the complaint without investigation.
The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, provide Mr A with a written response to his complaints, together with a written apology for the failure to address his concerns.