Mrs A complained that Aneurin Bevan University Health Board failed to respond to her letter dated 15 November 2025 in which she was seeking clarification on the complaint response she had received.
The Ombudsman found that the Health Board failed to respond to Mrs A. The Ombudsman said this caused additional frustration and uncertainty for Mrs A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Mrs A with a response to her letter which should also include an apology for not responding.