Complaint about the action taken by the Council about provision of school transport and social care services for her children. She also raised concerns that the Council had not agreed to investigate her complaints. ER agreed for the Council to: investigate Mrs A’s complaint about the decisions made by the Council regarding school transport provision for her children and about ongoing delays with the provision of social care services.
It agreed to provide a full response to Mrs A, outlining action taken by the Council in line with relevant policies. The Council agreed to confirm to Mrs A the current options available for support with transport and the current status of any options for social care support available for both children. The Council agreed to complete these actions within 4 weeks.