3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual Development Plan (“IDP”) for his son, within the statutory timelines. The Ombudsman decided that whilst the Council had issued a Stage 2 response, it was …
Mr A complained about Cardiff Council’s handling of concerns about parking and enforcement issues. Mr A complained to the Council about repeated misuse of the public highway and pavement outside his home, but had not received a complaint response. The Ombudsman found that the Council …
Complaint about the action taken by the Council about provision of school transport and social care services for her children. She also raised concerns that the Council had not agreed to investigate her complaints. ER agreed for the Council to: investigate Mrs A’s complaint about …
Mr C complained that Cardiff and Vale University Health Board did not communicate appropriately with him and his family in the final hours of his brother’s life, or following his brother’s death. The Ombudsman decided that the Health Board had not addressed all of Mr …
Miss A complained to the Practice in June 2025regarding the treatment she received. The Ombudsman found that, while the Practice had consultations with Miss A to address the concerns, it had not responded inwriting via the complaints procedure. The Ombudsman said this caused uncertainty and …
Mr B complained about the care and treatment he received from the Health Board for prostate cancer. Specifically, whether his clinical management and communication between July 2024, when he was referred to hospital, and 3 February 2025 when chemotherapy treatment commenced, was appropriate, timely and …
Mr B complained that the Health Board failed to diagnose his father, Mr A’s, bladder cancer in a timely manner following referral from his GP on 19 July 2023. The investigation found delays in the diagnosis and treatment of Mr A’s bladder cancer and that …
Mr A complained about the orthopaedic management and care he received at Betsi Cadwaladr University Health Board’s Ysbyty Glan Clwyd. Specifically, Mr A’s complaint centred on the appropriateness of the decision to refer him for specialist intervention in 2023 for a non-healing fractured femur (thigh …
Mr A complained that Aneurin Bevan University Health Board improperly removed him from its ENT waiting list, stating that he had not contacted it when he had. The Ombudsman found that Mr A had followed the advice in the Health Board’s letter and had emailed …
Mrs A complained that Betsi Cadwaladr University Health Board failed to address the concerns she raised regarding the hysterectomy. The Ombudsman found that, while the Health Board had been in discussion with Mrs A regarding her concerns, it had failed to provide her with a …
Mr A complained that Cardiff Council failed to address the concerns he raised regarding his glass bin collection. The Ombudsman found that, while the Council had provided a complaint response, it did not provide an explanation to Mr A. The Ombudsman said this caused uncertainty …
Miss A complained that Powys Teaching Health Board (“the Health Board”) failed to provide a patient specific complaint response in relation to the management of her late father’s care and treatment. The Ombudsman found that the Health Board failed to adequately address Miss A’s concerns …
Mr C complained that the Caerphilly County Borough Council had not taken appropriate action in response to safeguarding concerns he raised on behalf of his relative, Mr A. The Ombudsman decided that the Council had not handled Mr C’s complaints in accordance with its procedures. …
Ms A complained about the care and treatment her father received from Hywel Dda University Health Board when he was an inpatient in Withybush Hospital prior to his sad death in 2023. Ms A complained that her father was given a dry potassium tablet which …
Mrs A complained regarding the construction of a garage near her property. The Ombudsman found that the Council had not fully responded to the concerns raised and said this caused uncertainty and frustration for Mrs A. The Ombudsman decided to settle the complaint without an …
Ms B complained about the care and treatment she received from Aneurin Bevan University Health Board in respect of its failure to examine her and delay in diagnosing a patella tendon rupture. The Ombudsman decided that the care and treatment provided was reasonable, and the …
Mrs A complained that the Health Board had failed to respond to a complaint she had submitted to it over 6 months ago and this had impacted on her ongoing care needs. The Ombudsman found that the Health Board failed to investigate the complaint within …
Mrs A complained that Caerphilly County Borough Council (“the Council”) failed to provide her with information about homecare charges and was delayed in commencing the financial assessment, which resulted in a large and unexpected cost for care fees. The Ombudsman found that the Council had …
Miss A was dissatisfied with the handling of her complaint that Welsh Government’s Nest Scheme failed to register her boiler when it was installed. Miss A had to chase a response to her emails, and she said that her telephone calls were never returned. The …
We investigated a complaint from Mr A about his grandmother, Mrs B’s, hospital care in January 2024. The investigation specifically focused on whether the accepted lack of observations following Mrs B’s admission to hospital significantly impacted her condition, and whether communication with Mr A, his …
Miss A complained to Barcud about the ongoing disrepair issues in her property. She said Barcud had failed to act on jobs she had reported. The Ombudsman found that Barcud had not fully addressed the disrepairs in Miss A’s property. The Ombudsman considered that this …
Miss A complained that the Health Board had not responded to all the concerns that she had raised. At assessment, the Ombudsman found that the Health Board had not responded to all of Miss A’s concerns. The Health Board agreed, within 4 weeks, to provide …
Miss A complained about the care and treatment that her mother, C, received from the Health Board prior to her death. The Ombudsman considered that, as the complaint had been made prior to the death of C and HM Coroner’s Inquest, the Health Board had …
Mrs A complained that Aneurin Bevan University Health Board failed to respond to her letter dated 15 November 2025 in which she was seeking clarification on the complaint response she had received. The Ombudsman found that the Health Board failed to respond to Mrs A. …
Mr B, who lives on a Gypsy and Traveller site (“the Site”), complained that his pitch was overcrowded, there was a failure by Cardiff Council to maintain his utility block, and there was difficulty in purchasing electricity. During the investigation of Mr B’s complaint, concerns …