Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202003260 | Bishton Community Council | Local Government | Not Upheld | 23 Mar 2022 |
| PSOW-202108059 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Mar 2022 |
| PSOW-202107539 | Ceredigion County Council | Health | Resolved / Early Resolution | 23 Mar 2022 |
| PSOW-202107543 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 23 Mar 2022 |
| PSOW-202004139 | Hywel Dda University Health Board | Health | Upheld | 23 Mar 2022 |
| PSOW-202100210 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Upheld | 21 Mar 2022 |
| PSOW-202100038 | Aneurin Bevan University Health Board | Health | Upheld | 21 Mar 2022 |
| PSOW-202006083 | Wrexham County Borough Council | Local Government | Not Upheld | 21 Mar 2022 |
| PSOW-202107853 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Mar 2022 |
| PSOW-202103058 | Student Loans Company | Resolved / Early Resolution | 18 Mar 2022 | |
| PSOW-202101446 | Betsi Cadwaladr University Health Board | Health | Upheld | 18 Mar 2022 |
| PSOW-202005993 | Velindre University NHS Trust | Health | Upheld | 17 Mar 2022 |
| PSOW-202006039 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 17 Mar 2022 |
| PSOW-202107803 | Velindre University NHS Trust | Health | Resolved / Early Resolution | 17 Mar 2022 |
| PSOW-202106438 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202106424 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202107482 | Trivallis | Resolved / Early Resolution | 16 Mar 2022 | |
| PSOW-202107074 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202106670 | Gwynedd Council | Local Government | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202106894 | Cardiff Community Housing Association | Housing | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202107439 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202107207 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Mar 2022 |
| PSOW-202106387 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Mar 2022 |
| PSOW-202005585 | Rural Payments Wales | Upheld | 14 Mar 2022 | |
| PSOW-202005981 | Llanvaches Community Council | Local Government | Not Upheld | 14 Mar 2022 |