In considering the complaint the Ombudsman was concerned that Ms X had not received a response to her email and that she had been inconvenienced by the Health Board’s failure to provide a response. As an alternative to an investigation, she asked the Health Board to complete the following in settlement of Ms X’s complaint: a) Apologise to Ms X for the delay in responding to her email b) Provide Ms X with a response to email of 4 January 2022
Source · PSOW (Public Services Ombudsman for Wales)
Hywel Dda University Health Board
PSOW (Public Services Ombudsman for Wales)
Resolved / Early Resolution
Reference PSOW-202108712
Sector Health
Category Adult Mental Health
Decided 25 May 2022
View Hywel Dda University Health Board scorecard
Full decision
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