complained that despite putting a complaint forward to the Association, the Association had not yet responded to her concerns.
The Ombudsman was concerned that Miss X had yet to receive a response to her concerns and contacted the Association. As an alternative to an investigation, the Association agreed that it would issue Miss X with a formal response by 13 May 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202502466 | 29 Oct 2025 | Mr K complained that Adra failed to formally log the complaint he raised concerning the lack of maintenance to the … | Resolved / Early Resolution |
| PSOW-202502986 | 02 Sep 2025 | Mr X complained that Adra had failed to repair the draught coming from his windows. The Ombudsman found that Mr … | Resolved / Early Resolution |
| PSOW-202500849 | 16 Jul 2025 | Mr A complained that Adra failed to complete repairs to his home that he said he reported repeatedly over a … | Resolved / Early Resolution |
| PSOW-202409225 | 09 Apr 2025 | Miss A complained on behalf of Adra’s (“the Housing Association”) tenant, that it had failed to fix a water leak … | Resolved / Early Resolution |
| PSOW-202407001 | 28 Jan 2025 | Mr A complained about an infestation of rats in the property. He said that he had complained to Adra about … | Resolved / Early Resolution |