Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202200554 Sector Health Category Clinical treatment in hospital Decided 11 May 2022

View Betsi Cadwaladr University Health Board scorecard

Clinical negligence harms learning

Full decision

Mr X complained that despite putting a formal complaint forward to the Health Board in October 2021, the Health Board had yet to respond to his concerns.

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Mr X with an apology letter for the delays he has encountered by 31 May 2022, and to also issue a written response to his concerns by 30 June 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.

View original on PSOW (Public Servic… website

Other decisions involving Betsi Cadwaladr University Health Board

Reference	Date	Summary	Outcome
PSOW-202601587	24 Jul 2026	Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient …	Resolved / Early Resolution
PSOW-202601648	23 Jul 2026	Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her …	Resolved / Early Resolution
PSOW-202504962	23 Jul 2026	Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health …	Not Upheld
PSOW-202504789	30 Jun 2026	Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The …	Partly Upheld
PSOW-202601887	26 Jun 2026	Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with …	Resolved / Early Resolution

View all decisions for this organisation

Source decision Back to decisions list