Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202200554 Sector Health Category Clinical treatment in hospital Decided 11 May 2022

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Clinical negligence harms learning

Full decision

Mr X complained that despite putting a formal complaint forward to the Health Board in October 2021, the Health Board had yet to respond to his concerns.

The Ombudsman was concerned that Mr X had yet to receive a response to his concerns and contacted the Health Board. As an alternative to an investigation, the Health Board agreed to provide Mr X with an apology letter for the delays he has encountered by 31 May 2022, and to also issue a written response to his concerns by 30 June 2022. The Ombudsman accepted this as a resolution to Mr X’s complaint.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference	Date	Summary	Outcome
PSOW-202500998	28 Apr 2026	Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by …	Not Upheld
PSOW-202507000	27 Apr 2026	Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She …	Resolved / Early Resolution
PSOW-202500274	16 Apr 2026	The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, …	Not Upheld
PSOW-202510227	15 Apr 2026	Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to …	Resolved / Early Resolution
PSOW-202510764	09 Apr 2026	Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to …	Resolved / Early Resolution

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