Miss X complained about the way the Council responded to reports about water leakage in her Council owned flat in November 2020.
Following the commencement of the Ombudsman’s investigation, the Council put forward a proposal to resolve Miss X’s complaint. In light of the possible investigation outcomes, the Ombudsman decided it was appropriate to conclude the investigation of Miss X’s complaint by discontinuation because of the action proposed by the Council which Miss X agreed would resolve her complaint.
The Council agreed to: a) Make a financial redress payment of £500 for the inconvenience caused.
b) Make a financial redress payment of £500 as payment towards Miss X’s moving costs and additional carpeting.
The Ombudsman considered that the action the Council said it would take was a reasonable and proportionate outcome.