Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Cwm Taf Morgannwg Health Board Report Date 09/05/2022 Case Against A Dental Practice in the area of Cwm Taf Morgannwg University Health Board Subject Clinical treatment outside hospital; Dentist Case Reference Number 202108706 Outcome Early resolution Miss X complained that she was left with financial loss due to the treatment received at the Dental practice, and despite putting a formal complaint forward, she had not yet received a response.
The Ombudsman was concerned that Miss X had yet to receive a response to her concerns and contacted the Dental Practice. As an alternative to an investigation, the Dental Practice agreed to provide Miss X with a formal response to her complaint by 31 May 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.