Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202200460 Sector Health Category Health Decided 26 May 2022

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Complaint record keeping failures

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Ms X complained that she encountered delays in receiving a response from the Health Board, and that the Health Board had yet to respond to her formal complaint.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contact the Health Board. As an alternative to an investigation, the Health Board agreed to provide Ms X with an apology for the delays in responding to her concerns by 30 June 2022, and to issue her with a formal response by 29 July 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.

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Other decisions involving Hywel Dda University Health Board

Reference	Date	Summary	Outcome
PSOW-202511024	29 Apr 2026	Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the …	Resolved / Early Resolution
PSOW-202600101	24 Apr 2026	Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment …	Resolved / Early Resolution
PSOW-202510921	14 Apr 2026	Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made …	Resolved / Early Resolution
PSOW-202510774	14 Apr 2026	Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made …	Resolved / Early Resolution
PSOW-202510057	07 Apr 2026	Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health …	Resolved / Early Resolution

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