Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202200460 Sector Health Category Health Decided 26 May 2022

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Complaint record keeping failures

Full decision

Ms X complained that she encountered delays in receiving a response from the Health Board, and that the Health Board had yet to respond to her formal complaint.

The Ombudsman was concerned that Ms X had yet to receive a response to her concerns and contact the Health Board. As an alternative to an investigation, the Health Board agreed to provide Ms X with an apology for the delays in responding to her concerns by 30 June 2022, and to issue her with a formal response by 29 July 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.

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Other decisions involving Hywel Dda University Health Board

Reference	Date	Summary	Outcome
PSOW-202602530	23 Jul 2026	Miss P complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202602252	22 Jul 2026	Dr B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202602923	20 Jul 2026	Ms B complained that Hywel Dda University Health Board had not provided a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202600330	20 Jul 2026	Mrs A complained about the care and treatment her late husband received from Hywel Dda University Health Board. She said …	Resolved / Early Resolution
PSOW-202503509	14 Jul 2026	The Ombudsman investigated Mrs A’s complaint about whether the nursing care her mother, Mrs B, received at South Pembrokeshire Hospital …	Not Upheld

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