Source · PSOW (Public Services Ombudsman for Wales)

Welsh Ambulance Services NHS Trust

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202102616 Sector Health Category Ambulance Services Decided 23 May 2022

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Ambulance Handover Delays

Full decision

Miss K complained about the delay Mr Q endured on 24 January 2019 waiting for an ambulance. Miss K said that the call was categorised wrongly by Welsh Ambulance Services NHS Trust which resulted in a delay of nearly 4 hours.

The Ombudsman’s investigation found that the Trust correctly coded the 3 calls it received and taking into account the volume of emergency calls it was receiving and the availability of resources, it dispatched an ambulance as soon as it could to Mr Q.

The Ombudsman did not uphold the complaint.

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