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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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8 Jun 2022 Reasonable Redress Optivo (202105816) Case 202105816 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property 7 Jun 2022 Maladministration Network Homes Limited (202101388) Case 202101388 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the repair of a leak at the property. 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 6 Jun 2022 Maladministration Thrive Homes Limited (202122651) Case 202122651 · Estate Management The complaint is about the landlord’s response to the resident’s reports that a bank of land in front of her … 6 Jun 2022 Partial Maladministration West Kent Housing Association (202121456) Case 202121456 · Managing Relations The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling. 1 Jun 2022 Maladministration Gentoo Sunderland Ltd (202108649) Case 202108649 · Health and Safety (inc. building safety) The complaint is about the landlord’s management of asbestos at the resident’s property. the landlord’s handling of other disrepair issues … 1 Jun 2022 Partial Maladministration Tower Hamlets Council (202118126) Case 202118126 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into her property and the subsequent … 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Partial Maladministration Karbon Homes Limited (202004608) Case 202004608 · Managing Relations This complaint is about: The residents’ allegation their share in the property was mis-sold; The landlord’s response to the residents’ … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 31 May 2022 Partial Maladministration London & Quadrant Housing Trust (202104433) Case 202104433 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling … 31 May 2022 Maladministration Metropolitan Thames Valley Housing (202122062) Case 202122062 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. … 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 26 May 2022 Partial Maladministration Clarion Housing Association Limited (202106696) Case 202106696 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s … 26 May 2022 Mediation ForHousing Limited (202110311) Case 202110311 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be … 26 May 2022 Maladministration Freebridge Community Housing Limited (202109575) Case 202109575 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property. 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 25 May 2022 Maladministration Catalyst Housing Limited (202115702) Case 202115702 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, … 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 25 May 2022 Partial Maladministration Tower Hamlets Homes (202109442) Case 202109442 · Old Property Condition migrated-2025 The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation … 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 22 May 2022 No Maladministration Clarion Housing Association Limited (202012635) Case 202012635 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at … 22 May 2022 Partial Maladministration Sovereign Living Limited (202111761) Case 202111761 · Managing Relations The complaint is about the amount the landlord’s response to the resident’s reports of a leak entering his property, and … 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 20 May 2022 Partial Maladministration bpha Limited (202014080) Case 202014080 · Managing Relations The leaseholder complains about the landlord’s handling of their reports of the following defects at the property: Front door seal. … 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Partial Maladministration Wolverhampton City Council (202117510) Case 202117510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s … 19 May 2022 Partial Maladministration Thames Valley Housing Association Limited (202118911) Case 202118911 · Managing Relations The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its … 18 May 2022 Maladministration East Midlands Housing Group Limited (202110368) Case 202110368 · Managing Relations This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and … 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 18 May 2022 Maladministration Sovereign Living Limited (202015350) Case 202015350 · Managing Relations This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The … 17 May 2022 Maladministration Orbit Group Limited (202011022) Case 202011022 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. … 17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated …