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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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22 Jan 2024 Maladministration LiveWest Homes Limited (202105579) Case 202105579 · Managing Relations The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint. 22 Jan 2024 No Maladministration Walsall Housing Group Limited (202212693) Case 202212693 · Financial The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained … 19 Jan 2024 Maladministration Clarion Housing Association Limited (202126885) Case 202126885 · Financial The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 19 Jan 2024 No Maladministration Red Kite Community Housing Limited (202111113) Case 202111113 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of … 19 Jan 2024 Maladministration Stonewater Limited (202224250) Case 202224250 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The … 18 Jan 2024 Maladministration Clarion Housing Association Limited (202128101) Case 202128101 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also … 18 Jan 2024 Maladministration ForHousing Limited (202215701) Case 202215701 · Managing Relations The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202221220) Case 202221220 · Financial The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 17 Jan 2024 Severe Maladministration Karibu Community Homes Limited (201906579) Case 201906579 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 Maladministration Incommunities Limited (202216799) Case 202216799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 16 Jan 2024 Maladministration LiveWest Homes Limited (202218852) Case 202218852 · Managing Relations REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Jan 2024 Partial Maladministration Plus Dane Housing Limited (202108997) Case 202108997 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning … 16 Jan 2024 Maladministration Sovereign Housing Association Limited (202218855) Case 202218855 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles … 16 Jan 2024 Partial Maladministration Stonewater Limited (202204943) Case 202204943 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by … 16 Jan 2024 Partial Maladministration The Riverside Group Limited (202210938) Case 202210938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to … 15 Jan 2024 Maladministration Hyde Housing Association Limited (202224577) Case 202224577 · Financial This complaint is about the landlord’s: 15 Jan 2024 Maladministration Paragon Asra Housing Limited (202210065) Case 202210065 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal … 15 Jan 2024 Partial Maladministration Regenda Limited (202209783) Case 202209783 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling. 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 15 Jan 2024 Partial Maladministration The Riverside Group Limited (202216395) Case 202216395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating … 12 Jan 2024 Partial Maladministration Karbon Homes Limited (202203262) Case 202203262 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the … 12 Jan 2024 Maladministration LiveWest Homes Limited (202212273) Case 202212273 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the … 11 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202203159) Case 202203159 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202219866) Case 202219866 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 9 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202213025) Case 202213025 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. … 9 Jan 2024 No Maladministration Hornsey Housing Trust Limited (202202399) Case 202202399 · Managing Relations REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Jan 2024 Partial Maladministration Moat Homes Limited (202205388) Case 202205388 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 4 Jan 2024 Partial Maladministration ForHousing Limited (202210641) Case 202210641 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 3 Jan 2024 No Maladministration Aster Group Limited (202210579) Case 202210579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the boiler and thermostat. 3 Jan 2024 Partial Maladministration Home Group Limited (202120126) Case 202120126 · Estate Management The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for … 2 Jan 2024 Maladministration Richmond Housing Partnership Limited (202014319) Case 202014319 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints. 2 Jan 2024 Maladministration Stonewater Limited (202214459) Case 202214459 · Financial The complaint is about the landlord’s: Response to reports of a lack of provision of promised communal facilities and about …