LiveWest Homes Limited (202422710)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Camden Council (202501426)
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202422218)
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Lambeth (202430174)
The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.
London Borough of Newham (202346518)
The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.
London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202415746)
The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202329261)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be refunded. Request for written correspondence. Reports of a sewage smell. Reports of repairs to the extractor fan. Reports of black sludge from the taps. Request for permission …
Nottingham City Council (202420013)
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
Notting Hill Genesis (202450560)
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. Repairs to internal doors inside the flat. We have also considered the landlord’s complaint handling.
Peabody Trust (202320788)
The complaint is about the landlord’s management of the resident’s succession request. This Service has also considered the landlord’s complaints handling.
Peabody Trust (202421550)
The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, and mould. The resident’s request for a new kitchen and bathroom. The resident’s reports regarding the standard of work to the garden wall and pathway. The landlord’s complaint handling has …
Peabody Trust (202421708)
The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea infestation. We will also consider the landlord’s complaint handling.
Southern Housing (202438252)
The complaint is about the landlords handling of the resident’s reports of a roof leak.
The Riverside Group Limited (202321168)
The complaint is about the landlord’s handling of : kitchen unit repairs. The associated complaint.
Your Housing Group Limited (202419939)
The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.
A2Dominion Housing Group Limited (202314196)
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Accent Housing Limited (202339280)
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Birmingham City Council (202346417)
This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.
City of York Council (202324420)
The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.
Clarion Housing Association Limited (202328170)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
First Choice Homes Oldham Limited (202343725)
The complaint is about the landlord's handling of defects reported by the resident.
Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Wandsworth (202441950)
The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair treatment by the landlord (including an allegation of bias). The landlord’s complaint handling.
London & Quadrant Housing Trust (202413622)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
Notting Hill Genesis (202446412)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
Places for People Group Limited (202327952)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Plus Dane Housing Limited (202336244)
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202446323)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Together Housing Association Limited (202422315)
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
Accent Housing Limited (202330977)
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
Leicester City Council (202429843)
The resident’s complaint is about the landlord’s handling of reports of noise nuisance.
London & Quadrant Housing Trust (202347704)
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
London & Quadrant Housing Trust (202405907)
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
Magenta Living (202347508)
This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.
Sanctuary Housing Association (202343564)
The complaint is about the landlord's decision to open the communal door of the resident's building for public access.
Sanctuary Housing Association (202348283)
The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.
Somerset Council (202339598)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
Southern Housing (202438647)
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
The Wrekin Housing Group Limited (202418657)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202407217)
The landlord’s response to the resident’s report of staff misconduct.
Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202418846)
The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on …
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
London & Quadrant Housing Trust (202453386)
The complaint is about the landlord’s handling of repairs to the boiler.
Places for People Group Limited (202436910)
The complaint is about the landlord’s handling of remedial works to the bedroom following reports of damp and mould. We have also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)