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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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8 Oct 2025 Maladministration London Borough of Lambeth (202335573) Case 202335573 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We … 6 Oct 2025 Partial Maladministration London Borough of Hounslow (202343142) Case 202343142 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the … 3 Oct 2025 Outside Jurisdiction London Borough of Islington (202403833) Case 202403833 · Local Authority / ALMO or TMO The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 2 Oct 2025 Maladministration London Borough of Lewisham (202427559) Case 202427559 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered … 2 Oct 2025 Partial Maladministration Stevenage Borough Council (202321733) Case 202321733 · Managing Relations The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint. 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Mediation Charnwood Borough Council (202501861) Case 202501861 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property. 30 Sep 2025 Partial Maladministration Dacorum Borough Council (202420784) Case 202420784 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property … 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202422118) Case 202422118 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202431867) Case 202431867 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 30 Sep 2025 Partial Maladministration London Borough of Barking and Dagenham (202448931) Case 202448931 · Local Authority / ALMO or TMO The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s … 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202439436) Case 202439436 · Managing Relations The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint. 30 Sep 2025 Partial Maladministration London Borough of Camden Council (202452404) Case 202452404 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the … 30 Sep 2025 Partial Maladministration London Borough of Croydon (202314582) Case 202314582 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint. 30 Sep 2025 Maladministration London Borough of Hackney (202404873) Case 202404873 · Financial The complaint is about the landlord’s response to the resident about service charge arrears. 30 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202331963) Case 202331963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. … 30 Sep 2025 Partial Maladministration London Borough of Havering Council (202434804) Case 202434804 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould … 30 Sep 2025 No Maladministration London Borough of Hounslow (202407223) Case 202407223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. … 30 Sep 2025 Maladministration London Borough of Islington (202447925) Case 202447925 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered … 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 30 Sep 2025 Partial Maladministration London Borough of Waltham Forest (202500361) Case 202500361 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour … 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 30 Sep 2025 Mediation Royal Borough Of Greenwich (202451608) Case 202451608 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp … 30 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202329648) Case 202329648 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB) 30 Sep 2025 Maladministration Slough Borough Council (202217555) Case 202217555 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling. 30 Sep 2025 Maladministration Welwyn Hatfield Borough Council (202419593) Case 202419593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor … 29 Sep 2025 Maladministration London Borough of Barking and Dagenham (202452161) Case 202452161 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request. 29 Sep 2025 Maladministration London Borough of Barnet (202439737) Case 202439737 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered … 29 Sep 2025 Maladministration London Borough of Ealing (202319198) Case 202319198 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered … 29 Sep 2025 Partial Maladministration London Borough of Lambeth (202339244) Case 202339244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 … 29 Sep 2025 Maladministration London Borough of Lambeth (202441786) Case 202441786 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s … 29 Sep 2025 Maladministration London Borough of Lambeth (202500713) Case 202500713 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. … 29 Sep 2025 Partial Maladministration London Borough of Tower Hamlets (202303693) Case 202303693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to … 29 Sep 2025 Reasonable Redress London Borough of Tower Hamlets (202338185) Case 202338185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also … 29 Sep 2025 Maladministration London Borough of Wandsworth (202337234) Case 202337234 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 Maladministration Haringey London Borough Council (202450621) Case 202450621 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints. 26 Sep 2025 Maladministration London Borough of Brent (202453056) Case 202453056 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB). 26 Sep 2025 Partial Maladministration London Borough of Lambeth (202332105) Case 202332105 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s … 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 26 Sep 2025 Maladministration Royal Borough of Kensington and Chelsea (202333999) Case 202333999 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 25 Sep 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202337870) Case 202337870 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to move. … 25 Sep 2025 Partial Maladministration London Borough of Lambeth (202404048) Case 202404048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. Repairs to the … 25 Sep 2025 Maladministration London Borough of Lambeth (202409283) Case 202409283 · Local Authority / ALMO or TMO REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2025 Maladministration London Borough of Lambeth (202449187) Case 202449187 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak …