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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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30 Oct 2025 Partial Maladministration London Borough of Lewisham (202435916) Case 202435916 · Local Authority / ALMO or TMO Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration London Borough of Newham (202439983) Case 202439983 · Local Authority / ALMO or TMO Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202418129) Case 202418129 · Managing Relations Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Partial Maladministration Dacorum Borough Council (202207644) Case 202207644 · Enquiry stage Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Dacorum Borough Council (202345459) Case 202345459 · Local Authority / ALMO or TMO Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202400388) Case 202400388 · Managing Relations Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202426287) Case 202426287 · Local Authority / ALMO or TMO Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London Borough of Hackney (202440700) Case 202440700 · Local Authority / ALMO or TMO Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration London Borough of Hounslow (202503006) Case 202503006 · Local Authority / ALMO or TMO Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 28 Oct 2025 Partial Maladministration London Borough of Waltham Forest (202506438) Case 202506438 · Local Authority / ALMO or TMO Decision Case ID 202506438 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 28 Oct 2025 Maladministration Rotherham Metropolitan Borough Council (202434309) Case 202434309 · Local Authority / ALMO or TMO Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Royal Borough Of Greenwich (202419950) Case 202419950 · Local Authority / ALMO or TMO Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Partial Maladministration Royal Borough of Kingston Upon Thames (202433471) Case 202433471 · Local Authority / ALMO or TMO Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 28 Oct 2025 Maladministration Sandwell Metropolitan Borough Council (202401876) Case 202401876 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s … 27 Oct 2025 Maladministration London Borough of Ealing (202444290) Case 202444290 · Local Authority / ALMO or TMO Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Oct 2025 Maladministration London Borough of Lambeth (202334914) Case 202334914 · Managing Relations Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration London Borough of Islington (202339937) Case 202339937 · Managing Relations Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Maladministration London Borough of Lambeth (202420046) Case 202420046 · Managing Relations Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Partial Maladministration London Borough of Lambeth (202430381) Case 202430381 · Local Authority / ALMO or TMO Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Maladministration London Borough of Lewisham (202503165) Case 202503165 · Local Authority / ALMO or TMO REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Oct 2025 Maladministration Royal Borough Of Greenwich (202401564) Case 202401564 · Local Authority / ALMO or TMO Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 24 Oct 2025 Outside Jurisdiction Royal Borough of Kingston Upon Thames (202342629) Case 202342629 · Local Authority / ALMO or TMO Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 23 Oct 2025 Maladministration London Borough of Ealing (202434090) Case 202434090 · Local Authority / ALMO or TMO Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 No Maladministration London Borough of Tower Hamlets (202427695) Case 202427695 · Local Authority / ALMO or TMO Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 23 Oct 2025 Reasonable Redress Royal Borough Of Greenwich (202316938) Case 202316938 · Local Authority / ALMO or TMO Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration London Borough of Barnet (202432330) Case 202432330 · ASB/Abuse/Nuisance Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Partial Maladministration Haringey London Borough Council (202427762) Case 202427762 · Local Authority / ALMO or TMO The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint. 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Mediation Stevenage Borough Council (202314292) Case 202314292 · Local Authority / ALMO or TMO Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 … 13 Oct 2025 Maladministration London Borough of Ealing (202345558) Case 202345558 · Local Authority / ALMO or TMO This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We … 10 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202340525) Case 202340525 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202331953) Case 202331953 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, … 9 Oct 2025 Maladministration London Borough of Croydon (202407425) Case 202407425 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint. 9 Oct 2025 Maladministration London Borough of Lambeth (202405340) Case 202405340 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Works required to the resident’s bathroom. The formal complaint. 8 Oct 2025 Maladministration London Borough of Barnet (202424785) Case 202424785 · Local Authority / ALMO or TMO The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. … 8 Oct 2025 Maladministration London Borough of Hounslow (202452472) Case 202452472 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould.