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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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4 Sep 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202446323) Case 202446323 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social … 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Maladministration London Borough of Brent (202436365) Case 202436365 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. 29 Aug 2025 Partial Maladministration London Borough of Hackney (202325848) Case 202325848 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s reports of: A leak from the kitchen ceiling. Overcrowding. We … 29 Aug 2025 Maladministration London Borough of Hackney (202342556) Case 202342556 · Responsive repairs/activity The complaint is about the landlord's handling of electrical repairs following a leak. 29 Aug 2025 Maladministration London Borough of Hackney (202449374) Case 202449374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 29 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202321203) Case 202321203 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint. 29 Aug 2025 No Maladministration London Borough of Hounslow (202417650) Case 202417650 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s … 29 Aug 2025 Maladministration London Borough of Lewisham (202411470) Case 202411470 · Local Authority / ALMO or TMO The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould … 29 Aug 2025 Maladministration Royal Borough Of Greenwich (202321818) Case 202321818 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint. 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Maladministration London Borough of Ealing (202427554) Case 202427554 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have … 28 Aug 2025 Maladministration London Borough of Enfield (202338681) Case 202338681 · Managing Relations The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of … 28 Aug 2025 Partial Maladministration London Borough of Hackney (202315092) Case 202315092 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint. 28 Aug 2025 No Maladministration London Borough of Hackney (202342863) Case 202342863 · Managing Relations The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due … 28 Aug 2025 Partial Maladministration London Borough of Hackney (202419509) Case 202419509 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s … 28 Aug 2025 Maladministration London Borough of Hackney (202449252) Case 202449252 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould. 28 Aug 2025 No Maladministration London Borough of Islington (202336924) Case 202336924 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire … 28 Aug 2025 Maladministration London Borough of Islington (202346285) Case 202346285 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould. 28 Aug 2025 No Maladministration London Borough of Islington (202402782) Case 202402782 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits. 28 Aug 2025 Partial Maladministration London Borough of Tower Hamlets (202419479) Case 202419479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the … 28 Aug 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202451158) Case 202451158 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the … 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202336968) Case 202336968 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about … 27 Aug 2025 Partial Maladministration Charnwood Borough Council (202431637) Case 202431637 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints … 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 27 Aug 2025 Maladministration London Borough of Wandsworth (202450375) Case 202450375 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 27 Aug 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202439378) Case 202439378 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power … 26 Aug 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202206014) Case 202206014 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to … 26 Aug 2025 Maladministration London Borough of Harrow (202417193) Case 202417193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: 26 Aug 2025 No Maladministration London Borough of Waltham Forest (202419394) Case 202419394 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The … 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration Royal Borough Of Greenwich (202422734) Case 202422734 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We … 26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 22 Aug 2025 Partial Maladministration London Borough of Hackney (202415271) Case 202415271 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint. 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 22 Aug 2025 Maladministration London Borough of Tower Hamlets (202427886) Case 202427886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint 21 Aug 2025 Maladministration Royal Borough Of Greenwich (202431006) Case 202431006 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has … 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202339693) Case 202339693 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint. 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202325010) Case 202325010 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within … 20 Aug 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202418615) Case 202418615 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation … 20 Aug 2025 Maladministration Royal Borough Of Greenwich (202342794) Case 202342794 · Local Authority / ALMO or TMO The landlord’s response to the resident’s report of staff misconduct. 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 19 Aug 2025 Partial Maladministration Guildford Borough Council (202325281) Case 202325281 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has … 19 Aug 2025 Partial Maladministration London Borough of Islington (202232909) Case 202232909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming …