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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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3 Jan 2023 No Maladministration bpha Limited (202207132) Case 202207132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property. 3 Jan 2023 Partial Maladministration North West Leicestershire District Council (202119883) Case 202119883 · Financial The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The … 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 22 Dec 2022 Partial Maladministration Orbit Housing Association Limited (202103215) Case 202103215 · Managing Relations The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling … 21 Dec 2022 Reasonable Redress Newham Council (202120548) Case 202120548 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 21 Dec 2022 Maladministration Royal Borough of Kensington and Chelsea (202200791) Case 202200791 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's … 20 Dec 2022 Maladministration Kingston upon Hull City Council (202125791) Case 202125791 · Managing Relations The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the … 20 Dec 2022 Partial Maladministration Network Homes Limited (202206710) Case 202206710 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to … 19 Dec 2022 No Maladministration Thurrock Council (202202354) Case 202202354 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property. 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 16 Dec 2022 No Maladministration Incommunities Limited (202209486) Case 202209486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the … 14 Dec 2022 Maladministration Birmingham City Council (202123521) Case 202123521 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Dec 2022 Maladministration Housing For Women (202008719) Case 202008719 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property. 14 Dec 2022 Maladministration Manchester City Council (202101585) Case 202101585 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 12 Dec 2022 Partial Maladministration Notting Hill Genesis (202207986) Case 202207986 · Financial The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response … 9 Dec 2022 Partial Maladministration Metropolitan Thames Valley Housing (202102620) Case 202102620 · Managing Relations The complaint is about the landlord’s handling of: - The installation of a new kitchen at the resident’s property. The … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 9 Dec 2022 No Maladministration Sanctuary Housing Association (202115661) Case 202115661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the … 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202207288) Case 202207288 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks … 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 8 Dec 2022 No Maladministration The Extracare Charitable Trust (202205621) Case 202205621 · Financial The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to … 7 Dec 2022 Partial Maladministration GreenSquareAccord Limited (202203074) Case 202203074 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request … 6 Dec 2022 No Maladministration Tower Hamlets Homes (202107083) Case 202107083 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property. 5 Dec 2022 Maladministration A2Dominion Housing Options Limited (202116978) Case 202116978 · Financial The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period … 5 Dec 2022 Partial Maladministration Metropolitan Thames Valley Housing (202111583) Case 202111583 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. … 1 Dec 2022 Partial Maladministration Catalyst Housing Limited (202114569) Case 202114569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of … 1 Dec 2022 Partial Maladministration Newham Council (202205449) Case 202205449 · Managing Relations The complaint is about: The level of compensation offered by the landlord in recognition of delays in repairing leaks to … 30 Nov 2022 Maladministration ForHousing Limited (202116637) Case 202116637 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the repairs the resident reported at the property, including damp. 30 Nov 2022 Partial Maladministration Harlow District Council (202103324) Case 202103324 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The smoke alarms and gas safety checks at … 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 30 Nov 2022 Maladministration Places for People Homes Limited (202105432) Case 202105432 · Managing Relations The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required … 30 Nov 2022 Partial Maladministration Six Town Housing Limited (202116266) Case 202116266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: the condition of her property upon moving in … 29 Nov 2022 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204196) Case 202204196 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the loss of heating and hot water at … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 28 Nov 2022 Partial Maladministration Southwark Council (202113463) Case 202113463 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp … 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 25 Nov 2022 Partial Maladministration Barking and Dagenham Council (202009340) Case 202009340 · Managing Relations The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of … 24 Nov 2022 Partial Maladministration Cross Keys Homes Limited (202103074) Case 202103074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start … 24 Nov 2022 Partial Maladministration London & Quadrant Housing Trust (202127773) Case 202127773 · Managing Relations The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s … 23 Nov 2022 Partial Maladministration South Tyneside Council (202118424) Case 202118424 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, … 23 Nov 2022 Partial Maladministration Wakefield And District Housing Limited (202127853) Case 202127853 · Estate Management The complaint is about the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and … 22 Nov 2022 Partial Maladministration Catalyst Housing Limited (202010750) Case 202010750 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. … 22 Nov 2022 Maladministration Cornwall Housing Limited (202206342) Case 202206342 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property. 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 22 Nov 2022 Maladministration One Vision Housing Limited (202209853) Case 202209853 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the …