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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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28 Feb 2023 Partial Maladministration Optivo (now Southern Housing) (202112884) Case 202112884 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. … 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 28 Feb 2023 Partial Maladministration Stonewater Limited (202118293) Case 202118293 · Moving/Buying/Selling Home The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a … 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Reasonable Redress Derby Homes Limited (202119615) Case 202119615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at … 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 Partial Maladministration Home Group Limited (202120696) Case 202120696 · Financial The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works … 27 Feb 2023 Maladministration London Borough of Enfield (202122007) Case 202122007 · Old Property Condition migrated-2025 The resident complained about the landlord's handling of works in response to her reports of damp and mould in the … 27 Feb 2023 Partial Maladministration Peabody Trust (202101617) Case 202101617 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The … 27 Feb 2023 Partial Maladministration Poole Housing Partnership Ltd (202113794) Case 202113794 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The related complaint. 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 27 Feb 2023 Maladministration Tower Hamlets Homes (202121277) Case 202121277 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related … 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 16 Feb 2023 Maladministration London & Quadrant Housing Trust (202015388) Case 202015388 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns … 16 Feb 2023 Reasonable Redress Yorkshire Housing Limited (202200048) Case 202200048 · Managing Relations The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 15 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202213796) Case 202213796 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's report about dog fouling in front of her property. The … 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 15 Feb 2023 Maladministration Royal Borough of Kensington and Chelsea (202210570) Case 202210570 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 Partial Maladministration Newham Council (202119473) Case 202119473 · Estate Management The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint. 13 Feb 2023 Maladministration Nottingham City Homes Registered Provider Limited (202214529) Case 202214529 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the … 13 Feb 2023 Maladministration Onward Homes Limited (202213478) Case 202213478 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial … 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding … 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 10 Feb 2023 Partial Maladministration Abri Group Limited (202124340) Case 202124340 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of … 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 9 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202109888) Case 202109888 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting … 9 Feb 2023 No Maladministration Magenta Living (202112953) Case 202112953 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within … 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 8 Feb 2023 No Maladministration Waltham Forest Council (202212014) Case 202212014 · Estate Management The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling. 7 Feb 2023 Maladministration London & Quadrant Housing Trust (202119188) Case 202119188 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, … 6 Feb 2023 Partial Maladministration Citizen Housing (202202661) Case 202202661 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be compensated following a total loss of gas … 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement …