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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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5 Feb 2023 No Maladministration Bolton at Home Limited (202211538) Case 202211538 · Occupancy Rights The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property. 5 Feb 2023 Partial Maladministration London & Quadrant Housing Trust (202208849) Case 202208849 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 3 Feb 2023 No Maladministration North Kesteven District Council (202118382) Case 202118382 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 2 Feb 2023 Partial Maladministration The Riverside Group Limited (202115892) Case 202115892 · Estate Management The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 1 Feb 2023 Reasonable Redress Regenda Limited (202126185) Case 202126185 · Managing Relations This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp … 1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 30 Jan 2023 Maladministration London & Quadrant Housing Trust (202205075) Case 202205075 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property. 30 Jan 2023 Partial Maladministration Newcastle City Council (202120870) Case 202120870 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The … 30 Jan 2023 No Maladministration Sanctuary Housing Association (202105061) Case 202105061 · Managing Relations This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the … 26 Jan 2023 Partial Maladministration Anchor Hanover Group (202017364) Case 202017364 · Financial The complaint is about: The landlord’s response to concerns about the suitability of the resident’s former property. The landlord’s refusal … 26 Jan 2023 Partial Maladministration Magenta Living (202204877) Case 202204877 · Financial The complaint is about: The landlord’s response to the resident’s request to be reimbursed for food that was spoilt due … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 24 Jan 2023 Maladministration Islington Council (202126743) Case 202126743 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling … 24 Jan 2023 Maladministration Paragon Asra Housing Limited (202206764) Case 202206764 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs … 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 23 Jan 2023 Maladministration Royal Borough Of Greenwich (202121873) Case 202121873 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards … 23 Jan 2023 Maladministration Settle Group (202208571) Case 202208571 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of … 22 Jan 2023 Maladministration West Kent Housing Association (202123016) Case 202123016 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their … 20 Jan 2023 Partial Maladministration Anchor Hanover Group (202210252) Case 202210252 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the hedge at the rear of her property. … 20 Jan 2023 Partial Maladministration East End Homes Limited (202017580) Case 202017580 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of flooding at his property and the associated damage. … 19 Jan 2023 No Maladministration Optivo (now Southern Housing) (202117753) Case 202117753 · Financial The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues … 19 Jan 2023 No Maladministration West Kent Housing Association (202000668) Case 202000668 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Riverside Housing Co-operative (Redditch) Limited (202204443) Case 202204443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling. 17 Jan 2023 Reasonable Redress Tower Hamlets Homes (202213177) Case 202213177 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its … 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 13 Jan 2023 Maladministration GreenSquareAccord Limited (202208247) Case 202208247 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to … 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 11 Jan 2023 No Maladministration Notting Hill Genesis (NHG) (202114679) Case 202114679 · Estate Management The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with … 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Partial Maladministration London & Quadrant Housing Trust (202108899) Case 202108899 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. … 10 Jan 2023 Maladministration Tower Hamlets Homes (202121056) Case 202121056 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. … 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 5 Jan 2023 Partial Maladministration Islington Council (202200164) Case 202200164 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint. 5 Jan 2023 Partial Maladministration Notting Hill Genesis (NHG) (202122026) Case 202122026 · Managing Relations The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has … 4 Jan 2023 Partial Maladministration Paragon Asra Housing Limited (202121133) Case 202121133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her …