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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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27 Feb 2021 Partial Maladministration Clarion Housing Association Limited (201910698) Case 201910698 · Estate Management The complaint is about: The landlord’s response to reports of repairs at the property. The landlord’s response to reports of … 27 Feb 2021 Maladministration Clarion Housing Association Limited (201912335) Case 201912335 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling. 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 26 Feb 2021 No Maladministration Hyde Housing Association Limited (202001070) Case 202001070 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 26 Feb 2021 Partial Maladministration Wandle Housing Association Limited (201909394) Case 201909394 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal … 25 Feb 2021 Mediation Clarion Housing Association Limited (202001842) Case 202001842 · Old Property Condition categories The complaint is about the delays in handling reported repairs and the overall handling of the complaint. 25 Feb 2021 No Maladministration Thames Valley Housing Association Limited (202001339) Case 202001339 · Old Moving to a Property categories The complaint is about: 24 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202005810) Case 202005810 The complaint is about the landlord’s: 24 Feb 2021 Partial Maladministration Croydon Churches Housing Association Limited (202001549) Case 202001549 · Old Compensation categories This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of … 23 Feb 2021 No Maladministration Pine Court Housing Association Limited (202001625) Case 202001625 · Old Charges categories The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the … 23 Feb 2021 Reasonable Redress Sanctuary Housing Association (202003183) Case 202003183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 23 Feb 2021 No Maladministration Shepherds Bush Housing Association Limited (202009257) Case 202009257 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair. 23 Feb 2021 Outside Jurisdiction Thames Valley Housing Association Limited (201904274) Case 201904274 · Estate Management The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined … 22 Feb 2021 Maladministration Hyde Housing Association Limited (202006083) Case 202006083 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for … 22 Feb 2021 Mediation Sanctuary Housing Association (202006829) Case 202006829 The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property. 19 Feb 2021 No Maladministration Cottsway Housing Association Limited (201914012) Case 201914012 The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed … 19 Feb 2021 Partial Maladministration Sanctuary Housing Association (202007710) Case 202007710 · Old Tenants Behaviour categories The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 18 Feb 2021 Maladministration Clarion Housing Association Limited (201906262) Case 201906262 · Old Property Condition categories The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation … 17 Feb 2021 Partial Maladministration Clarion Housing Association Limited (201901347) Case 201901347 · Old Property Condition categories The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling. 15 Feb 2021 Partial Maladministration Sanctuary Housing Association (201914575) Case 201914575 · Leaseholder REPORT COMPLAINT 201914575 Sanctuary Housing Association 15 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Feb 2021 Partial Maladministration Clarion Housing Association Limited (202003544) Case 202003544 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair … 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 8 Feb 2021 Maladministration St Mungo Community Housing Association (201910473) Case 201910473 · Managing Relations The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; … 29 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202001660) Case 202001660 · Old Complaints Handling categories The complaint is about the landlord’s: 29 Jan 2021 No Maladministration Optima Community Association (201905768) Case 201905768 · Estate Management The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park … 29 Jan 2021 Partial Maladministration Shepherds Bush Housing Association Limited (201815545) Case 201815545 REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Jan 2021 Partial Maladministration Westlea Housing Association Limited (201911525) Case 201911525 · Managing Relations The complaint is about the landlord’s handling of: 28 Jan 2021 No Maladministration Tuntum Housing Association Limited (202000313) Case 202000313 · Managing Relations The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s … 27 Jan 2021 Maladministration Clarion Housing Association Limited (201913880) Case 201913880 · Leaseholder The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint. 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 20 Jan 2021 Maladministration Hexagon Housing Association Limited (201914551) Case 201914551 REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jan 2021 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453) Case 201908453 · Leaseholder The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. … 15 Jan 2021 Maladministration Clarion Housing Association Limited (201810771) Case 201810771 · Old Property Condition categories REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and … 14 Jan 2021 Maladministration Axiom Housing Association Limited (202002115) Case 202002115 · Old Property Condition categories The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at … 12 Jan 2021 No Maladministration Accord Housing Association Limited (202006726) Case 202006726 · Occupancy Rights The complaint is about the landlord’s response to information provided by the resident about her right to buy request. 12 Jan 2021 Maladministration Clarion Housing Association Limited (201915053) Case 201915053 The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden. 12 Jan 2021 No Maladministration Guinness Housing Association Limited (202003807) Case 202003807 · Managing Relations The complaint refers to: 12 Jan 2021 No Maladministration Impact Housing Association Limited (202003113) Case 202003113 The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution … 12 Jan 2021 Reasonable Redress Sovereign Housing Association Limited (201914045) Case 201914045 · Leaseholder The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale … 11 Jan 2021 Partial Maladministration Clarion Housing Association Limited (202000218) Case 202000218 · Old Complaints Handling categories The complaint is about the landlord’s: 23 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201903897) Case 201903897 · Managing Relations The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the …