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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 15 Jun 2021 Mediation Bromford Housing Association Limited (202012675) Case 202012675 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler. 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 8 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202104519) Case 202104519 · Financial REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called … 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 7 Jun 2021 Maladministration Thames Valley Housing Association Limited (202008787) Case 202008787 · Managing Relations The complaint was about the landlord's response to the resident's: 3 Jun 2021 No Maladministration Clarion Housing Association Limited (201915632) Case 201915632 · Moving/Buying/Selling Home The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB). 1 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000007) Case 202000007 · Financial REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202008798) Case 202008798 · ASB/Abuse/Nuisance The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of … 28 May 2021 Maladministration Guinness Housing Association Limited (202007002) Case 202007002 · Managing Relations The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The … 28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 28 May 2021 Reasonable Redress Sanctuary Housing Association (202006043) Case 202006043 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and … 28 May 2021 No Maladministration Sanctuary Housing Association (202011577) Case 202011577 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a … 28 May 2021 Outside Jurisdiction Sovereign Housing Association Limited (202005644) Case 202005644 · Old Property Condition migrated-2025 The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership … 27 May 2021 Outside Jurisdiction Clarion Housing Association Limited (201901431) Case 201901431 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the communal lift at the property. 27 May 2021 No Maladministration Sanctuary Housing Association (202006019) Case 202006019 · Estate Management The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling. 27 May 2021 Maladministration Thames Valley Housing Association Limited (202009548) Case 202009548 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof. 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (202004382) Case 202004382 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s … 24 May 2021 No Maladministration Clarion Housing Association Limited (201806894) Case 201806894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 24 May 2021 Reasonable Redress Clarion Housing Association Limited (202010192) Case 202010192 · Estate Management The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking. 24 May 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014309) Case 202014309 · Old Property Condition migrated-2025 REPORT COMPLAINT 202014309 Nottingham Community Housing Association Limited 18 May 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 20 May 2021 Mediation Sanctuary Housing Association (202016131) Case 202016131 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the windows. 18 May 2021 Reasonable Redress Hyde Housing Association Limited (201913216) Case 201913216 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks … 17 May 2021 Maladministration Apna Ghar Housing Association Limited (202005601) Case 202005601 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of … 17 May 2021 Reasonable Redress Clarion Housing Association Limited (202009259) Case 202009259 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap. 17 May 2021 Partial Maladministration Sovereign Housing Association Limited (202004908) Case 202004908 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters … 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 12 May 2021 Reasonable Redress Sanctuary Housing Association (202008268) Case 202008268 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint. 10 May 2021 No Maladministration Shepherds Bush Housing Association Limited (201914164) Case 201914164 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. … 7 May 2021 No Maladministration Clarion Housing Association Limited (202010520) Case 202010520 · Estate Management REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Outside Jurisdiction Clarion Housing Association Limited (202013071) Case 202013071 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs. 4 May 2021 Partial Maladministration Hyde Housing Association Limited (201913411) Case 201913411 · Managing Relations The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling. 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 30 Apr 2021 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202008662) Case 202008662 · Moving/Buying/Selling Home The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the … 29 Apr 2021 Partial Maladministration Broadacres Housing Association Limited (202002804) Case 202002804 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report … 29 Apr 2021 Reasonable Redress Clarion Housing Association Limited (202008803) Case 202008803 · Financial This complaint is about the landlord handling of a refund on the resident’s rent account.