Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "association" ×

Showing 3,716 of 16,595 decisions matching "association"

Decisions

Most recent first
29 Apr 2021 Partial Maladministration Hyde Housing Association Limited (201912702) Case 201912702 · Estate Management The complaint is about the landlord’s: 29 Apr 2021 Partial Maladministration Portal Housing Association Limited (202004183) Case 202004183 · Estate Management The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s … 28 Apr 2021 No Maladministration Hexagon Housing Association Limited (201912731) Case 201912731 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised … 26 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202005632) Case 202005632 The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. … 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 21 Apr 2021 Reasonable Redress Sovereign Housing Association Limited (202003404) Case 202003404 The complaints are about: 16 Apr 2021 Reasonable Redress Hastoe Housing Association Limited (202006085) Case 202006085 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden … 16 Apr 2021 No Maladministration Irwell Valley Housing Association Limited (201915656) Case 201915656 · Financial The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and … 16 Apr 2021 No Maladministration Sovereign Housing Association Limited (202001875) Case 202001875 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 15 Apr 2021 No Maladministration Orbit Housing Association Limited (201914078) Case 201914078 · ASB/Abuse/Nuisance The complaint is about: 15 Apr 2021 No Maladministration Wandle Housing Association Limited (201911095) Case 201911095 The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 12 Apr 2021 Partial Maladministration Cottsway Housing Association Limited (202000991) Case 202000991 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden … 9 Apr 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202011305) Case 202011305 · Old Property Condition migrated-2025 The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the … 7 Apr 2021 Partial Maladministration Bromford Housing Association Limited (202001208) Case 202001208 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint. 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 31 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202004507) Case 202004507 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock … 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 30 Mar 2021 Reasonable Redress Clarion Housing Association Limited (201910091) Case 201910091 · Health and Safety (inc. building safety) REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 28 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202000626) Case 202000626 · Financial The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not … 28 Mar 2021 No Maladministration Cotman Housing Association Limited (201914754) Case 201914754 · Financial In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the … 26 Mar 2021 Reasonable Redress Sanctuary Housing Association (202009170) Case 202009170 · Staff Training The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; … 19 Mar 2021 Reasonable Redress Orbit Housing Association Limited (201910103) Case 201910103 · Old Property Condition migrated-2025 The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water … 18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 17 Mar 2021 Partial Maladministration Cotman Housing Association Limited (201909104) Case 201909104 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe … 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 16 Mar 2021 Outside Jurisdiction Cottsway Housing Association Limited (202012186) Case 202012186 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents. 16 Mar 2021 Maladministration Islington and Shoreditch Housing Association Limited (201816716) Case 201816716 REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating … 16 Mar 2021 Partial Maladministration Sanctuary Housing Association (202004462) Case 202004462 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up … 16 Mar 2021 Reasonable Redress Thames Valley Housing Association Limited (202003011) Case 202003011 · Managing Relations The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, … 11 Mar 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (201910835) Case 201910835 The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged … 11 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914372) Case 201914372 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident by the landlord, following a period of time … 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 10 Mar 2021 Partial Maladministration Gateway Housing Association Limited (202000681) Case 202000681 · Old Charges categories The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests … 9 Mar 2021 No Maladministration Clarion Housing Association Limited (202008288) Case 202008288 · Estate Management The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial … 9 Mar 2021 No Maladministration Hastoe Housing Association Limited (202007770) Case 202007770 · Managing Relations The complaint is about: 8 Mar 2021 Reasonable Redress Sanctuary Housing Association (202008731) Case 202008731 The complaint is about the landlord’s maintenance of the boiler. 5 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914691) Case 201914691 This complaint is about the landlord’s handling of the resident’s reports of a pest infestation. 4 Mar 2021 No Maladministration Sanctuary Housing Association (202003179) Case 202003179 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 2 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202002871) Case 202002871 · Information and data management The complaint is about the landlord’s: 1 Mar 2021 Maladministration English Rural Housing Association Limited (202006486) Case 202006486 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property. 1 Mar 2021 Reasonable Redress Sanctuary Housing Association (202002647) Case 202002647 · Old Complaints Handling categories The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints …