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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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28 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202340806) Case 202340806 · Managing Relations Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 28 Nov 2025 Maladministration London Borough of Harrow (202430466) Case 202430466 · Local Authority / ALMO or TMO Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Hillingdon (202415289) Case 202415289 · Estate Management Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Islington (202343810) Case 202343810 · Managing Relations Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration London Borough of Islington (202405953) Case 202405953 · Managing Relations Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration London Borough of Lambeth (202419305) Case 202419305 · ASB/Abuse/Nuisance Decision Case ID 202419305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 28 … 28 Nov 2025 Maladministration London Borough of Lambeth (202430661) Case 202430661 · Managing Relations Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Outside Jurisdiction London Borough of Newham (202418048) Case 202418048 · Responsive repairs/activity Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration London Borough of Redbridge (202447036) Case 202447036 · Managing Relations Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration London Borough of Tower Hamlets (202419538) Case 202419538 · Local Authority / ALMO or TMO Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 28 Nov 2025 Partial Maladministration Royal Borough Of Greenwich (202341112) Case 202341112 · Local Authority / ALMO or TMO Decision Case ID 202341112 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202453379) Case 202453379 · Local Authority / ALMO or TMO Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Swindon Borough Council (202432723) Case 202432723 · Managing Relations Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration Haringey London Borough Council (202510222) Case 202510222 · Local Authority / ALMO or TMO Decision Case ID 202510222 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Croydon (202502469) Case 202502469 · Local Authority / ALMO or TMO Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Enfield (202439114) Case 202439114 · Local Authority / ALMO or TMO Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202509424) Case 202509424 · Managing Relations Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 27 Nov 2025 Maladministration London Borough of Islington (202334423) Case 202334423 · Local Authority / ALMO or TMO Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration London Borough of Islington (202409957) Case 202409957 · Local Authority / ALMO or TMO Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Outside Jurisdiction London Borough of Lambeth (202312005) Case 202312005 · Financial Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date … 27 Nov 2025 Maladministration London Borough of Lambeth (202440702) Case 202440702 · Managing Relations Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Nov 2025 Partial Maladministration London Borough of Redbridge (202334994) Case 202334994 · Local Authority / ALMO or TMO Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration London Borough of Hounslow (202440050) Case 202440050 · Managing Relations Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Maladministration London Borough of Islington (202306007) Case 202306007 · ASB/Abuse/Nuisance Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Maladministration London Borough of Lambeth (202403435) Case 202403435 · Local Authority / ALMO or TMO Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Maladministration London Borough of Lambeth (202509527) Case 202509527 · Local Authority / ALMO or TMO Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration London Borough of Lewisham (202430563) Case 202430563 · Managing Relations Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 … 25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London Borough of Barnet (202320536) Case 202320536 · Local Authority / ALMO or TMO Decision Case ID 202320536 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London Borough of Barnet (202507401) Case 202507401 · Managing Relations Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration London Borough of Lambeth (202336114) Case 202336114 · Managing Relations Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London Borough of Lambeth (202421626) Case 202421626 · Managing Relations Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Partial Maladministration London Borough of Lewisham (202415671) Case 202415671 · Managing Relations Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London Borough of Croydon (202405151) Case 202405151 · Local Authority / ALMO or TMO Decision Case ID 202405151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London Borough of Lambeth (202500618) Case 202500618 · Local Authority / ALMO or TMO Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 Maladministration London Borough of Islington (202429991) Case 202429991 · ASB/Abuse/Nuisance Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Newham (202326788) Case 202326788 · Local Authority / ALMO or TMO Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Tower Hamlets (202432413) Case 202432413 · Health and Safety (inc. building safety) Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy … 20 Nov 2025 Partial Maladministration Basildon Borough Council (202407113) Case 202407113 · Managing Relations Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Nov 2025 Maladministration London Borough of Camden Council (202328620) Case 202328620 · Financial Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202347227) Case 202347227 · ASB/Abuse/Nuisance Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Nov 2025 Partial Maladministration London Borough of Islington (202450843) Case 202450843 · Local Authority / ALMO or TMO Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Maladministration London Borough of Lambeth (202334817) Case 202334817 · Local Authority / ALMO or TMO Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Newham (202425925) Case 202425925 · Local Authority / ALMO or TMO Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Wandsworth (202342211) Case 202342211 · Local Authority / ALMO or TMO Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 19 Nov 2025 Maladministration London Borough of Camden Council (202335140) Case 202335140 · Local Authority / ALMO or TMO Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Nov 2025 Maladministration Rotherham Metropolitan Borough Council (202328138) Case 202328138 · Financial Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO …