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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
11 Feb 2026 No Maladministration Sanctuary Housing Association (202444075) Case 202444075 · Managing Relations Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 Partial Maladministration Sovereign Network Group (202416965) Case 202416965 · Managing Relations Decision Case ID 202416965 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 11 … 11 Feb 2026 No Maladministration The Guinness Partnership Limited (202401179) Case 202401179 · Old Moving to a Property categories Decision Case ID 202401179 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Introductory Tenancy Date … 11 Feb 2026 No Maladministration Together Housing Association Limited (202336435) Case 202336435 · Managing Relations Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Mediation A2Dominion Housing Group Limited (202424539) Case 202424539 · Estate Management Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration A2Dominion Housing Group Limited (202437558) Case 202437558 · Financial Decision Case ID 202437558 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202312346) Case 202312346 · Managing Relations Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration London Borough of Lambeth (202344328) Case 202344328 · Local Authority / ALMO or TMO Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Newham (202328922) Case 202328922 · Local Authority / ALMO or TMO Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Partial Maladministration Midland Heart Limited (202453501) Case 202453501 · ASB/Abuse/Nuisance Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Partial Maladministration Notting Hill Genesis (202340423) Case 202340423 · Financial Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202340432) Case 202340432 · Responsive repairs/activity Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202441912) Case 202441912 · Managing Relations Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Partial Maladministration Red Kite Community Housing Limited (202521890) Case 202521890 · Health and Safety (inc. building safety) Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy … 10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Feb 2026 Maladministration Sovereign Network Group (202404566) Case 202404566 · Health and Safety (inc. building safety) Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Reasonable Redress Sparrow Shared Ownership Limited (202343253) Case 202343253 · For profit Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 10 Feb 2026 Maladministration Wandle Housing Association Limited (202419604) Case 202419604 · Managing Relations Decision Case ID 202419604 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 9 Feb 2026 Partial Maladministration Basildon Borough Council (202344102) Case 202344102 · Local Authority / ALMO or TMO Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Birmingham City Council (202524388) Case 202524388 · Local Authority / ALMO or TMO Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Hightown Housing Association Limited (202324004) Case 202324004 · Managing Relations Decision Case ID 202324004 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202323792) Case 202323792 · Financial Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 9 Feb 2026 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202427931) Case 202427931 · Managing Relations Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Feb 2026 No Maladministration Midland Heart Limited (202438645) Case 202438645 · Managing Relations Decision Case ID 202438645 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Feb 2026 Maladministration Paradigm Housing Group Limited (202336944) Case 202336944 · Managing Relations Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Outside Jurisdiction Richmond Housing Partnership Limited (202449821) Case 202449821 · Responsive repairs/activity Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Feb 2026 Reasonable Redress Sanctuary Housing Association (202326411) Case 202326411 · Managing Relations Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February … 9 Feb 2026 Maladministration Southampton City Council (202318910) Case 202318910 · Local Authority / ALMO or TMO Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Maladministration Southwark Council (202451019) Case 202451019 · Local Authority / ALMO or TMO Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 9 Feb 2026 Maladministration Southwark Council (202451951) Case 202451951 · Managing Relations Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February … 9 Feb 2026 Partial Maladministration Stonewater Limited (202424351) Case 202424351 · Estate Management Decision Case ID 202424351 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 February … 9 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202314900) Case 202314900 · Managing Relations Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202403373) Case 202403373 · ASB/Abuse/Nuisance Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202407830) Case 202407830 · Managing Relations Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February … 6 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202341519) Case 202341519 · Managing Relations Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 … 6 Feb 2026 Maladministration London Borough of Barnet (202425854) Case 202425854 · Local Authority / ALMO or TMO Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Partial Maladministration London Borough of Lambeth (202329834) Case 202329834 · Local Authority / ALMO or TMO Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London Borough of Lambeth (202440922) Case 202440922 · Local Authority / ALMO or TMO Decision Case ID 202440922 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London & Quadrant Housing Trust (202217857) Case 202217857 · Managing Relations Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 6 Feb 2026 Mediation Newlon Housing Trust (202339569) Case 202339569 · Planned Works Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Feb 2026 No Maladministration Nottingham City Council (202322833) Case 202322833 · Responsive repairs/activity Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 … 6 Feb 2026 Partial Maladministration Rochdale Boroughwide Housing Limited (202402942) Case 202402942 · Managing Relations Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 6 Feb 2026 Partial Maladministration Salix Homes Limited (202453036) Case 202453036 · Health and Safety (inc. building safety) Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Feb 2026 Partial Maladministration Women’s Pioneer Housing Limited (202440949) Case 202440949 · ASB/Abuse/Nuisance Decision Case ID 202440949 Decision type Investigation Landlord Women’s Pioneer Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date …