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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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1 Jun 2023 Partial Maladministration Stonewater Limited (202122462) Case 202122462 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out … 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property. 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 31 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204054) Case 202204054 · Financial The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the … 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202121904) Case 202121904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request … 31 May 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202106895) Case 202106895 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 30 May 2023 Partial Maladministration Clarion Housing Association Limited (202206490) Case 202206490 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to … 30 May 2023 Partial Maladministration GreenSquareAccord Limited (202105733) Case 202105733 · Managing Relations The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the … 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 26 May 2023 Partial Maladministration Anchor Hanover Group (202119769) Case 202119769 · Managing Relations The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the … 26 May 2023 Partial Maladministration Brighton Housing Trust (202211942) Case 202211942 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 26 May 2023 No Maladministration Citizen Housing (202204533) Case 202204533 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for … 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Maladministration Trafford Housing Trust Limited (202109324) Case 202109324 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build … 26 May 2023 Maladministration Vivid Housing Limited (202119844) Case 202119844 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Partial Maladministration Accent Housing Limited (202114730) Case 202114730 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Nottingham City Homes Registered Provider Limited (202128079) Case 202128079 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint. 25 May 2023 Maladministration Notting Hill Genesis (NHG) (202119328) Case 202119328 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property. 25 May 2023 Maladministration Peabody Trust (202208114) Case 202208114 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s … 25 May 2023 Partial Maladministration Sanctuary Housing Association (202215373) Case 202215373 · Managing Relations The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 24 May 2023 Partial Maladministration Citizen Housing (202210658) Case 202210658 · Managing Relations The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The … 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 London Borough of Hounslow (202214239) Case 202214239 · Managing Relations The complaint is about the landlord’s: handling of adaptations required to the resident’s property. handling of the complaint 24 May 2023 Partial Maladministration North Tyneside Council (202116145) Case 202116145 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 … 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating … 24 May 2023 Partial Maladministration Orbit Housing Association Limited (202016279) Case 202016279 · Financial The complaint is about the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. …