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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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23 Jun 2023 Severe Maladministration Wandsworth Council (202201207) Case 202201207 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 22 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200847) Case 202200847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s bid on property. 21 Jun 2023 Partial Maladministration Ipswich Borough Council (202105577) Case 202105577 · Managing Relations The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request … 21 Jun 2023 Partial Maladministration Islington Council (202006900) Case 202006900 · Managing Relations The resident has complained about: the landlord’s handling of her request for repairs to: a leak from bathroom, in particular … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 21 Jun 2023 Maladministration Richmond Housing Partnership Limited (202125617) Case 202125617 · Managing Relations The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling … 20 Jun 2023 Partial Maladministration Connexus Homes Limited (202208950) Case 202208950 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered … 15 Jun 2023 Partial Maladministration Havering Council (202115901) Case 202115901 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 15 Jun 2023 Maladministration Homes Plus Limited (202123949) Case 202123949 · Information and data management The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, … 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 15 Jun 2023 Reasonable Redress Settle Group (202211439) Case 202211439 · Financial The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works … 15 Jun 2023 No Maladministration Trent & Dove Housing Limited (202127701) Case 202127701 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his … 15 Jun 2023 Maladministration Westminster City Council (202121186) Case 202121186 · Information and data management The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of … 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 13 Jun 2023 Partial Maladministration Platform Housing Group Limited (202125707) Case 202125707 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s … 13 Jun 2023 Partial Maladministration Solihull Metropolitan Borough Council (202010123) Case 202010123 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s … 13 Jun 2023 Reasonable Redress Sovereign Network Homes (202125306) Case 202125306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the … 12 Jun 2023 Maladministration Brighton and Hove City Council (202122936) Case 202122936 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 12 Jun 2023 No Maladministration Incommunities Limited (202106979) Case 202106979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property. 12 Jun 2023 Maladministration Leeds City Council (202112509) Case 202112509 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling … 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 9 Jun 2023 Maladministration ForHousing Limited (202214578) Case 202214578 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , … 9 Jun 2023 Partial Maladministration London Borough of Hackney (202206746) Case 202206746 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow … 9 Jun 2023 Maladministration Rykneld Homes Limited (202216532) Case 202216532 · Old Property Condition migrated-2025 The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the … 8 Jun 2023 Maladministration Chelmer Housing Partnership Limited (202120024) Case 202120024 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptions to their property. 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 8 Jun 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202217461) Case 202217461 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into … 8 Jun 2023 Maladministration Paragon Asra Housing Limited (202121913) Case 202121913 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing … 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 7 Jun 2023 Maladministration Homes Plus Limited (202210312) Case 202210312 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of … 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 2 Jun 2023 Partial Maladministration Leeds City Council (202213298) Case 202213298 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment … 2 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012728) Case 202012728 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for … 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.