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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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29 Jun 2023 Partial Maladministration Islington Council (202012629) Case 202012629 · Financial The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her … 29 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202207349) Case 202207349 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of … 29 Jun 2023 Maladministration Optivo (now Southern Housing) (202213306) Case 202213306 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Partial Maladministration Saxon Weald (202014246) Case 202014246 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the: Reports of noise disturbance and anti-social behaviour (ASB) at the resident’s … 29 Jun 2023 Severe Maladministration Southwark Council (202113988) Case 202113988 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Partial Maladministration Home Group Limited (202118954) Case 202118954 · Estate Management The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Partial Maladministration Lincolnshire Housing Partnership Limited (202118675) Case 202118675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs … 28 Jun 2023 Partial Maladministration London Borough of Ealing (202127721) Case 202127721 · Managing Relations This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112331) Case 202112331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated … 28 Jun 2023 Partial Maladministration Newcastle City Council (202111388) Case 202111388 · Financial The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the … 28 Jun 2023 Severe Maladministration Notting Hill Genesis (NHG) (202005633) Case 202005633 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s … 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 28 Jun 2023 Partial Maladministration Peabody Trust (202204607) Case 202204607 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 27 Jun 2023 Severe Maladministration Lewisham Council (202202867) Case 202202867 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 27 Jun 2023 Partial Maladministration Peabody Trust (202011460) Case 202011460 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the … 27 Jun 2023 Partial Maladministration Stevenage Borough Council (202205029) Case 202205029 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling. 27 Jun 2023 Partial Maladministration Wandsworth Council (202221777) Case 202221777 · Managing Relations The complaint is about the landlord's handling of: Reported fragments and dust particles in the property . Repairs to the … 27 Jun 2023 Partial Maladministration Winchester City Council (202114423) Case 202114423 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 26 Jun 2023 Partial Maladministration Dudley Metropolitan Borough Council (202121691) Case 202121691 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was … 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 26 Jun 2023 Reasonable Redress Midland Heart Limited (202209417) Case 202209417 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property. 26 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202208938) Case 202208938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record … 26 Jun 2023 No Maladministration Royal Borough of Kensington and Chelsea (202009512) Case 202009512 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of refurbishment work at the resident’s property. 26 Jun 2023 Maladministration Sage Housing Limited (202209226) Case 202209226 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The … 26 Jun 2023 Maladministration Six Town Housing Limited (202112523) Case 202112523 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the … 26 Jun 2023 Partial Maladministration Waverley Borough Council (202220267) Case 202220267 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. … 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 23 Jun 2023 Reasonable Redress One Manchester Limited (202208677) Case 202208677 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 23 Jun 2023 Reasonable Redress Stonewater Limited (202215389) Case 202215389 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for various repairs in her property. 23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property.