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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 10 May 2023 Partial Maladministration Homes Plus Limited (202128413) Case 202128413 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of … 10 May 2023 Partial Maladministration Medway Council (202211253) Case 202211253 · Financial The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies … 10 May 2023 Partial Maladministration Mid Suffolk District Council (202127679) Case 202127679 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint. 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. … 9 May 2023 No Maladministration Notting Hill Genesis (NHG) (202201499) Case 202201499 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the … 7 May 2023 Maladministration The Community Housing Group Limited (202211038) Case 202211038 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 5 May 2023 Partial Maladministration Audley Group Ltd (202124632) Case 202124632 · Managing Relations The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 5 May 2023 Partial Maladministration Great Places Housing Association (202123116) Case 202123116 · Managing Relations The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make … 5 May 2023 Partial Maladministration Peabody Trust (202108030) Case 202108030 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 3 May 2023 Partial Maladministration One Housing Group (202219246) Case 202219246 · Managing Relations The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint. 2 May 2023 Severe Maladministration Camden Council (202126123) Case 202126123 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in … 2 May 2023 Partial Maladministration Plus Dane Housing Group Limited (202123475) Case 202123475 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet … 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 Partial Maladministration Aster Group Limited (202114318) Case 202114318 · Financial The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from … 28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 Maladministration ForHousing Limited (202208410) Case 202208410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation … 28 Apr 2023 Maladministration Onward Homes Limited (202121697) Case 202121697 · Managing Relations The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with … 28 Apr 2023 Maladministration Peabody Trust (202112245) Case 202112245 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and … 28 Apr 2023 Partial Maladministration Thames Valley Housing Association Limited (202115633) Case 202115633 · Estate Management The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of … 28 Apr 2023 No Maladministration Wandsworth Council (202209074) Case 202209074 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 Partial Maladministration Lambeth Council (202120072) Case 202120072 · Old Property Condition migrated-2025 The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Reasonable Redress Home Group Limited (202203091) Case 202203091 · Managing Relations The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of … 26 Apr 2023 Maladministration Network Homes Limited (202113831) Case 202113831 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. This investigation … 26 Apr 2023 No Maladministration Notting Hill Genesis (202213890) Case 202213890 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the … 26 Apr 2023 Reasonable Redress The Guinness Partnership Limited (202122181) Case 202122181 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns … 25 Apr 2023 Partial Maladministration Bournemouth, Christchurch and Poole Council (202110131) Case 202110131 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the … 25 Apr 2023 Partial Maladministration Golding Homes Limited (202208880) Case 202208880 · Managing Relations This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Southern Housing Group Limited (202013755) Case 202013755 · Information and data management The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 24 Apr 2023 Maladministration Vivid Housing Limited (202209794) Case 202209794 · Old Property Condition migrated-2025 The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown …