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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 29 Apr 2022 No Maladministration Belgrave Neighbourhood Co-op Housing Association Limited (202013243) Case 202013243 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. 29 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202012087) Case 202012087 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 29 Apr 2022 No Maladministration Sovereign Housing Association Limited (202120855) Case 202120855 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to … 29 Apr 2022 No Maladministration Thames Valley Housing Association Limited (202108291) Case 202108291 · Financial The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and … 29 Apr 2022 Partial Maladministration Thames Valley Housing Association Limited (202113301) Case 202113301 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance and anti-social behaviour (‘ASB.’) request for … 28 Apr 2022 Partial Maladministration Clarion Housing Association Limited (202102291) Case 202102291 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling. 28 Apr 2022 No Maladministration Derwent Housing Association Limited (202103153) Case 202103153 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social … 28 Apr 2022 No Maladministration Lincolnshire Rural Housing Association Limited (202119325) Case 202119325 · Old Property Condition migrated-2025 The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden. 26 Apr 2022 Outside Jurisdiction Derwent Housing Association Limited (202106364) Case 202106364 · Financial This complaint is about the service charge relating to drainage repairs. 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 22 Apr 2022 No Maladministration Sanctuary Housing Association (201805588) Case 201805588 · Financial REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 12 Apr 2022 Outside Jurisdiction Shepherds Bush Housing Association Limited (202103675) Case 202103675 · Old Estate Management categories The complaint concerns the landlord’s handling of repairs. 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The … 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 8 Apr 2022 Partial Maladministration Gateway Housing Association Limited (202118564) Case 202118564 · Estate Management The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their garden. response … 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Apr 2022 Maladministration Great Places Housing Association (202108718) Case 202108718 · Managing Relations The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated … 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 7 Apr 2022 Outside Jurisdiction Sovereign Housing Association Limited (202115743) Case 202115743 · Health and Safety (inc. building safety) The complaint concerns the resident’s belief that their former property was unsafe. 1 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (201915800) Case 201915800 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 31 Mar 2022 Maladministration Hyde Housing Association Limited (202016195) Case 202016195 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling. 31 Mar 2022 Mediation Hyde Housing Association Limited (202101036) Case 202101036 · Old Health and Safety categories The complaint is about: 31 Mar 2022 Partial Maladministration Progress Housing Association Limited (202105214) Case 202105214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202104706) Case 202104706 · Financial The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202108331) Case 202108331 · Financial The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to … 31 Mar 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202118932) Case 202118932 · Old Property Condition migrated-2025 The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home. 30 Mar 2022 Mediation Adullam Homes Housing Association Limited (202007783) Case 202007783 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request … 30 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202102780) Case 202102780 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202014874) Case 202014874 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint … 29 Mar 2022 No Maladministration Great Places Housing Association (202117663) Case 202117663 · Old Property Condition migrated-2025 The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 29 Mar 2022 Maladministration Orbit Housing Association Limited (201909362) Case 201909362 · Managing Relations The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the … 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202116441) Case 202116441 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. … 28 Mar 2022 Partial Maladministration Hastoe Housing Association Limited (202015774) Case 202015774 · Information and data management The complaint is about: 25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 24 Mar 2022 Maladministration Gateway Housing Association Limited (202114470) Case 202114470 · Financial The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling. 24 Mar 2022 Reasonable Redress Tamil Community Housing Association Limited (202109528) Case 202109528 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The … 21 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202102770) Case 202102770 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the … 18 Mar 2022 Maladministration Clarion Housing Association Limited (202105446) Case 202105446 · Financial This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling …