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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 28 Jul 2022 Partial Maladministration Orbit Housing Association Limited (201813089) Case 201813089 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling. 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 22 Jul 2022 Partial Maladministration Jewish Community Housing Association Limited (202010619) Case 202010619 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of … 22 Jul 2022 No Maladministration Sovereign Housing Association Limited (202103368) Case 202103368 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to: 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record … 20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 20 Jul 2022 Partial Maladministration Sanctuary Housing Association (202121641) Case 202121641 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 18 Jul 2022 No Maladministration Guinness Housing Association Limited (202124583) Case 202124583 · Estate Management REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2022 Maladministration Thames Valley Housing Association Limited (202114238) Case 202114238 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway. 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 14 Jul 2022 Maladministration Connect Housing Association Limited (202003899) Case 202003899 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 14 Jul 2022 Partial Maladministration Great Places Housing Association (202108239) Case 202108239 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns … 14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 14 Jul 2022 Partial Maladministration Thames Valley Housing Association Limited (202017036) Case 202017036 · Estate Management REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 4 Jul 2022 Partial Maladministration Wandle Housing Association Limited (202109612) Case 202109612 · Estate Management The complaint is about the landlord’s handling of: 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Outside Jurisdiction Sovereign Housing Association Limited (202011507) Case 202011507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 29 Jun 2022 Outside Jurisdiction Nottingham Community Housing Association Limited (202125023) Case 202125023 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 29 Jun 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202105908) Case 202105908 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated … 29 Jun 2022 Partial Maladministration Thames Valley Housing Association Limited (202122517) Case 202122517 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 24 Jun 2022 Partial Maladministration Wandle Housing Association Limited (202100167) Case 202100167 · Financial REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.