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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 18 Mar 2022 No Maladministration Sanctuary Housing Association (202105161) Case 202105161 · Managing Relations The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The … 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 11 Mar 2022 Outside Jurisdiction Clarion Housing Association Limited (202103089) Case 202103089 · Financial The complaint concerns damage to the resident’s possessions. 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 8 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202108764) Case 202108764 · Information and data management The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data. 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 4 Mar 2022 Outside Jurisdiction Orbit Housing Association Limited (202114041) Case 202114041 · Financial The complaint concerns the resident’s liability to pay service charges for communal spaces. 4 Mar 2022 Partial Maladministration Sanctuary Housing Association (202101582) Case 202101582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated … 4 Mar 2022 Partial Maladministration Thames Valley Housing Association Limited (202017502) Case 202017502 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated … 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 2 Mar 2022 Partial Maladministration Sanctuary Housing Association (202015737) Case 202015737 · Financial REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202012781) Case 202012781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff conduct. The Ombudsman … 28 Feb 2022 Partial Maladministration Bromford Housing Association Limited (202013537) Case 202013537 · Estate Management REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Feb 2022 Partial Maladministration Hyde Housing Association Limited (202004402) Case 202004402 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould … 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property. 28 Feb 2022 Mediation Wandle Housing Association Limited (202112199) Case 202112199 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a repair to a leak into the kitchen. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Mediation Sanctuary Housing Association (202121990) Case 202121990 · Old Property Condition migrated-2025 The complaint is about: 24 Feb 2022 No Maladministration Sovereign Housing Association Limited (202012067) Case 202012067 · Moving/Buying/Selling Home The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 23 Feb 2022 Maladministration Bromford Housing Association Limited (202007837) Case 202007837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage. 23 Feb 2022 Partial Maladministration Community Gateway Association Limited (201904880) Case 201904880 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. … 23 Feb 2022 Maladministration Orbit Housing Association Limited (202001562) Case 202001562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202107138) Case 202107138 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the … 16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 15 Feb 2022 Maladministration Clarion Housing Association Limited (202012888) Case 202012888 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Feb 2022 No Maladministration Derwent Housing Association Limited (202010251) Case 202010251 · Moving/Buying/Selling Home REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2022 Outside Jurisdiction Sanctuary Housing Association (202100074) Case 202100074 · Financial The complaint is about the level of rent at the property. 14 Feb 2022 Partial Maladministration Spitalfields Housing Association Limited (202008574) Case 202008574 · Managing Relations The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling. 11 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202107098) Case 202107098 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Partial Maladministration Gateway Housing Association Limited (202105653) Case 202105653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request … 11 Feb 2022 Maladministration Sovereign Housing Association Limited (201914495) Case 201914495 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 11 Feb 2022 Partial Maladministration Wandle Housing Association Limited (202016009) Case 202016009 · Financial The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work.