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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 14 Sep 2022 Outside Jurisdiction Thames Valley Housing Association Limited (202017426) Case 202017426 · Old Property Condition migrated-2025 The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen. 13 Sep 2022 No Maladministration Habinteg Housing Association Limited (202002958) Case 202002958 · Information and data management The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to … 13 Sep 2022 No Maladministration Orbit Housing Association Limited (202121373) Case 202121373 · Financial The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation. 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 12 Sep 2022 No Maladministration Sanctuary Housing Association (202123803) Case 202123803 · Managing Relations The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings … 9 Sep 2022 Partial Maladministration Habinteg Housing Association Limited (202008560) Case 202008560 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. … 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2022 Partial Maladministration Connect Housing Association Limited (202012071) Case 202012071 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 4 Sep 2022 Outside Jurisdiction Clarion Housing Association Limited (202205716) Case 202205716 · Managing Relations REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 31 Aug 2022 No Maladministration Sovereign Housing Association Limited (202014672) Case 202014672 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant. 31 Aug 2022 Mediation Thames Valley Housing Association Limited (202115301) Case 202115301 · ASB/Abuse/Nuisance The complaint is about: 31 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202115426) Case 202115426 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 30 Aug 2022 Partial Maladministration Soho Housing Association Limited (202111856) Case 202111856 · Financial The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the … 26 Aug 2022 Partial Maladministration Clarion Housing Association Limited (201914561) Case 201914561 · Managing Relations The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and … 26 Aug 2022 Severe Maladministration Clarion Housing Association Limited (202109355) Case 202109355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ reports of drain blockages. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 25 Aug 2022 Maladministration Warwickshire Rural Housing Association Limited (202120658) Case 202120658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this. 24 Aug 2022 No Maladministration Sanctuary Housing Association (202122653) Case 202122653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed. 24 Aug 2022 Reasonable Redress Thames Valley Housing Association Limited (202126838) Case 202126838 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak. 23 Aug 2022 Partial Maladministration Hyde Housing Association Limited (202102491) Case 202102491 · ASB/Abuse/Nuisance This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of … 23 Aug 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202112342) Case 202112342 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the … 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 18 Aug 2022 No Maladministration Innisfree Housing Association Limited (202112421) Case 202112421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. 18 Aug 2022 Partial Maladministration Sanctuary Housing Association (202016075) Case 202016075 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. … 17 Aug 2022 Reasonable Redress Wandle Housing Association Limited (202120180) Case 202120180 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for a mutual exchange. 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the … 16 Aug 2022 Partial Maladministration Sanctuary Housing Association (202014997) Case 202014997 · ASB/Abuse/Nuisance The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 15 Aug 2022 Mediation Unity Housing Association Limited (202102206) Case 202102206 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its … 12 Aug 2022 Partial Maladministration Clarion Housing Association Limited (202101705) Case 202101705 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the … 12 Aug 2022 Maladministration Shepherds Bush Housing Association Limited (202106094) Case 202106094 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. … 11 Aug 2022 Partial Maladministration Croydon Churches Housing Association Limited (202006660) Case 202006660 · Managing Relations The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including … 10 Aug 2022 No Maladministration Clarion Housing Association Limited (202117113) Case 202117113 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details … 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 9 Aug 2022 Maladministration Great Places Housing Association (202122850) Case 202122850 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and … 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 1 Aug 2022 Partial Maladministration Wandle Housing Association Limited (202012550) Case 202012550 · Managing Relations The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion … 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour. 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs …