Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The resident has been a leaseholder of a 3rd floor […]
Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]
Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
The complaint is about the landlord’s handling of repairs to the roof and fence.
Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background On 27 December 2023 the resident reported to the […]
Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]
Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]
Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The property is a ground floor flat and the resident […]
Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The resident lives with her 2 children. She told the landlord […]
Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background In September 2023 the resident signed a tenancy with the landlord […]
Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background At the time of the complaint, the resident was an […]
Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]
Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October 2025 Background The resident lives in the property with her child, her sibling and […]
Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a two-bed purpose built flat located on […]
Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 Background The property is a 3-bed flat in a converted house. What the complaint is […]
Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bedroom semi-detached house with his […]
Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the bedsit since 1994. She reported a roof […]
Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The property is a flat in a block of […]
The landlord did not deal with the resident’s complaint in line with its policy or the Complaint Handling Code. Its stage 2 response did not address the issues raised in the resident’s escalation request and included a seemingly unrelated issue in respect of the boiler/electrical issues. It failed to acknowledge …
Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom house. She told the landlord that […]
Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October 2025 Background The resident’s has been a tenant of the landlord since 2004. The […]
Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom flat. She reported that there […]
Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat. He […]
Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is in assured tenant of the landlord, and […]
Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a ground floor property with her two children. […]
Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of a one-bedroom bungalow. The landlord assigned […]
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom terrace […]
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Decision Case ID 202346187 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a first floor flat in a […]
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
The complaint is about the landlord’s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
Decision Case ID 202334014 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lived in a bungalow which was obtained through […]
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
This complaint is about: The level and reasonableness of service charges and service charge increases, including a dispute about whether some charges are legally recoverable. The landlord’s response to the resident’s request for information about her service charges, including its communication. The landlord’s decision to pursue payment of a service …
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |