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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 1 Feb 2023 No Maladministration Orbit Housing Association Limited (202210331) Case 202210331 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement shed. 1 Feb 2023 No Maladministration Wandle Housing Association Limited (202205088) Case 202205088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from … 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Maladministration Sanctuary Housing Association (202205743) Case 202205743 · Managing Relations The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a … 30 Jan 2023 No Maladministration Sanctuary Housing Association (202105061) Case 202105061 · Managing Relations This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the … 30 Jan 2023 Reasonable Redress Sanctuary Housing Association (202205114) Case 202205114 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed. 27 Jan 2023 No Maladministration Cottsway Housing Association Limited (202205746) Case 202205746 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 25 Jan 2023 Partial Maladministration Clarion Housing Association Limited (202128256) Case 202128256 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling. 23 Jan 2023 No Maladministration Clarion Housing Association Limited (202109046) Case 202109046 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling. 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 22 Jan 2023 Maladministration West Kent Housing Association (202123016) Case 202123016 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their … 19 Jan 2023 No Maladministration West Kent Housing Association (202000668) Case 202000668 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 17 Jan 2023 Partial Maladministration Sanctuary Housing Association (202209120) Case 202209120 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, … 16 Jan 2023 Reasonable Redress Sanctuary Housing Association (202207322) Case 202207322 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of … 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 22 Dec 2022 Partial Maladministration Orbit Housing Association Limited (202103215) Case 202103215 · Managing Relations The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling … 15 Dec 2022 No Maladministration Orbit Housing Association Limited (202109170) Case 202109170 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application. 14 Dec 2022 Reasonable Redress Orbit Housing Association Limited (202126257) Case 202126257 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 9 Dec 2022 No Maladministration Sanctuary Housing Association (202115661) Case 202115661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the … 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 25 Nov 2022 Maladministration Sanctuary Housing Association (202127230) Case 202127230 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, … 25 Nov 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202116969) Case 202116969 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Water ingress. The state of the communal hallway … 24 Nov 2022 Partial Maladministration Clarion Housing Association Limited (202006472) Case 202006472 · Financial This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for … 24 Nov 2022 Maladministration Thames Valley Housing Association Limited (202014178) Case 202014178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a … 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her …