Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Hackney Council (202117182) Case 202117182 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of … 29 Nov 2023 Maladministration Irwell Valley Housing Association Limited (202125231) Case 202125231 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in … 29 Nov 2023 Partial Maladministration London Borough of Newham (202123325) Case 202123325 · Estate Management The complaint is about the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. … 29 Nov 2023 Maladministration Notting Hill Genesis (NHG) (202205755) Case 202205755 · Financial The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal … 29 Nov 2023 Partial Maladministration Peabody Trust (202111103) Case 202111103 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor … 29 Nov 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202213027) Case 202213027 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports about: antisocial behaviour. a leak at an upstairs property … 29 Nov 2023 No Maladministration The Abbeyfield Society (202205203) Case 202205203 · Estate Management The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the … 28 Nov 2023 Maladministration Gateshead Metropolitan Borough Council (202128113) Case 202128113 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has … 27 Nov 2023 Partial Maladministration London Borough of Hackney (202121330) Case 202121330 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an … 27 Nov 2023 Partial Maladministration Longhurst Group Limited (202112139) Case 202112139 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports … 27 Nov 2023 Partial Maladministration Ongo Homes Limited (202209377) Case 202209377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The condition of the property when it was let. The resident’s report … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 24 Nov 2023 Partial Maladministration Homes Plus Limited (202208259) Case 202208259 · Health and Safety (inc. building safety) The complaint is about: the condition of the property when let; the landlord’s handling of repairs after the resident moved … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202208960) Case 202208960 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window … 24 Nov 2023 Partial Maladministration Ongo Homes Limited (202212483) Case 202212483 · Managing Relations This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. … 24 Nov 2023 Partial Maladministration Places for People Group Limited (202201611) Case 202201611 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. … 24 Nov 2023 Partial Maladministration Sanctuary Housing Association (202106332) Case 202106332 · ASB/Abuse/Nuisance The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 24 Nov 2023 Outside Jurisdiction Westminster City Council (202207113) Case 202207113 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property. 23 Nov 2023 Maladministration Camden Council (202208606) Case 202208606 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks from the property above. 23 Nov 2023 Outside Jurisdiction Optivo (now Southern Housing) (202201518) Case 202201518 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding … 21 Nov 2023 Partial Maladministration Birmingham City Council (202207224) Case 202207224 · Managing Relations The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow … 20 Nov 2023 Maladministration The Guinness Partnership Limited (202212916) Case 202212916 · Managing Relations The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated … 20 Nov 2023 Maladministration Westward Housing Group Limited (202113399) Case 202113399 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response … 17 Nov 2023 Maladministration GreenSquareAccord Limited (202229698) Case 202229698 · Managing Relations This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 16 Nov 2023 Reasonable Redress Notting Hill Genesis (NHG) (202204848) Case 202204848 · Managing Relations The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 16 Nov 2023 Partial Maladministration Westminster City Council (202201379) Case 202201379 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents’ concerns about its handling of a leak into the flat … 15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 14 Nov 2023 Partial Maladministration Tower Hamlets Homes (202225645) Case 202225645 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint. 13 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202125602) Case 202125602 · Financial The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at … 13 Nov 2023 Maladministration Silva Homes Limited (202205197) Case 202205197 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 10 Nov 2023 Partial Maladministration Clarion Housing Association Limited (202128331) Case 202128331 · Managing Relations The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The … 10 Nov 2023 Partial Maladministration Innisfree Housing Association Limited (202127950) Case 202127950 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision … 10 Nov 2023 Maladministration Lambeth Council (202203297) Case 202203297 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling. 10 Nov 2023 Maladministration Optivo (now Southern Housing) (202229415) Case 202229415 · Managing Relations The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service … 9 Nov 2023 Partial Maladministration London Borough of Brent (202204732) Case 202204732 · Financial This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage … 9 Nov 2023 Partial Maladministration London Borough of Ealing (202210609) Case 202210609 · Managing Relations The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice … 9 Nov 2023 Partial Maladministration Thurrock Council (202217533) Case 202217533 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property … 9 Nov 2023 Partial Maladministration West Kent Housing Association (202127583) Case 202127583 · Information and data management The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage … 8 Nov 2023 Partial Maladministration Camden Council (202220484) Case 202220484 · Managing Relations The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the …