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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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21 Mar 2023 Partial Maladministration Thames Valley Housing Association Limited (202128369) Case 202128369 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable … 20 Mar 2023 Partial Maladministration Broadland Housing Association Limited (202112894) Case 202112894 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. … 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 14 Mar 2023 No Maladministration Orbit Housing Association Limited (202111421) Case 202111421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a … 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 13 Mar 2023 Partial Maladministration Connect Housing Association Limited (202113795) Case 202113795 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. … 11 Mar 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202204748) Case 202204748 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 9 Mar 2023 Partial Maladministration Habinteg Housing Association Limited (202123375) Case 202123375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: a text sent about a repair. the removal … 8 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202112214) Case 202112214 · Managing Relations The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response … 7 Mar 2023 Maladministration Sovereign Housing Association Limited (202013126) Case 202013126 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance. 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 6 Mar 2023 Maladministration Broadland Housing Association Limited (202108799) Case 202108799 · Health and Safety (inc. building safety) 6 Mar 2023 Partial Maladministration Sanctuary Housing Association (202109342) Case 202109342 · Financial The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by … 4 Mar 2023 Maladministration Sovereign Housing Association Limited (202209547) Case 202209547 · Estate Management REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 2 Mar 2023 Partial Maladministration Great Places Housing Association (202200713) Case 202200713 · Managing Relations REPORT COMPLAINT 202200713 Great Places Housing Association 2 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Mar 2023 Partial Maladministration Bournemouth Churches Housing Association Limited (202205550) Case 202205550 · Managing Relations REPORT COMPLAINT 202205550 Bournemouth Churches Housing Association Ltd 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 1 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202016491) Case 202016491 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. … 1 Mar 2023 Maladministration Poplar Housing And Regeneration Community Association Limited (202009320) Case 202009320 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in … 1 Mar 2023 Partial Maladministration Sanctuary Housing Association (202120877) Case 202120877 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of tiling repairs in her kitchen and bathroom. The … 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202013081) Case 202013081 · Information and data management This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of … 27 Feb 2023 No Maladministration Nottingham Community Housing Association Limited (202122912) Case 202122912 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 24 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202111476) Case 202111476 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated … 24 Feb 2023 Partial Maladministration Hightown Housing Association Limited (202125333) Case 202125333 · ASB/Abuse/Nuisance REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Feb 2023 Partial Maladministration Hyde Housing Association Limited (202007370) Case 202007370 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to … 24 Feb 2023 Partial Maladministration Sanctuary Housing Association (202200735) Case 202200735 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation … 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 24 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202115736) Case 202115736 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the … 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 16 Feb 2023 No Maladministration Steve Biko Housing Association Limited (202120451) Case 202120451 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 15 Feb 2023 Partial Maladministration Estuary Housing Association Limited (202211445) Case 202211445 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 10 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202107796) Case 202107796 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 8 Feb 2023 Partial Maladministration Inquilab Housing Association Limited (202108931) Case 202108931 · Financial The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling. 8 Feb 2023 No Maladministration Orwell Housing Association Limited (202120347) Case 202120347 · Estate Management The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord … 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 2 Feb 2023 Partial Maladministration Wandle Housing Association Limited (202015753) Case 202015753 · Estate Management The complaint is regarding the landlord’s response to the resident’s concerns about a contractor’s misuse of communal parking facilities and …