Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October […]
Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident occupied her home, a one-bedroom property with her […]
Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 November 2025 Background The resident lives in a 1-bedroom flat, located within a […]
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat […]
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]
Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]
Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a ground floor flat. The resident […]
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 November 2025 Background The resident lives in a semi-detached house with a front and back […]
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 November 2025 Background The complaint is about the landlord’s response to the resident’s […]
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Decision Case ID 202320696 Decision type Jurisdiction Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident and his ex-wife held a joint tenancy with […]
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Decision Case ID 202310197 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a flat. […]
Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a tenant of the landlord in a flat. […]
Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]
Decision Case ID 202450961 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 1 bedroom flat with his partner and […]
Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived in a 1-bedroomed bungalow since December […]
Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives with her daughter in the property. In November 2023 […]
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived at the 4 bedroom house since 2010. She […]
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
The landlord responded in line with the Code and its internal complaints procedure.
Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has a number of physical disabilities and mental health […]
Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 November 2025 Background The resident has been a leaseholder of the landlord since 29 […]
Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident holds a joint assured tenancy with the landlord in a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |