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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 27 Jun 2023 Partial Maladministration Sanctuary Housing Association (202213616) Case 202213616 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint. 26 Jun 2023 Maladministration Estuary Housing Association Limited (202209474) Case 202209474 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202115670) Case 202115670 · Managing Relations REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202125616) Case 202125616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling. 23 Jun 2023 Outside Jurisdiction Arcon Housing Association Limited (202214232) Case 202214232 · Managing Relations The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 23 Jun 2023 Partial Maladministration West Kent Housing Association (202122162) Case 202122162 · Managing Relations REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Maladministration Sanctuary Housing Association (202207418) Case 202207418 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s … 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Great Places Housing Association (202207174) Case 202207174 · Managing Relations The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling. 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202123938) Case 202123938 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202206079) Case 202206079 · Financial The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation … 13 Jun 2023 Partial Maladministration Soho Housing Association Limited (202115216) Case 202115216 · Managing Relations The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 11 Jun 2023 Maladministration Hyde Housing Association Limited (202209517) Case 202209517 · Information and data management The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping. 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 10 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125147) Case 202125147 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling. 10 Jun 2023 No Maladministration Guinness Housing Association Limited (202222155) Case 202222155 · Estate Management The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window … 7 Jun 2023 Partial Maladministration Innisfree Housing Association Limited (202112253) Case 202112253 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s … 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 6 Jun 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202110576) Case 202110576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated … 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 Severe Maladministration Clarion Housing Association Limited (202112818) Case 202112818 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202106895) Case 202106895 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's reports of a pest infestation in her property. Reports of … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 30 May 2023 Partial Maladministration Clarion Housing Association Limited (202206490) Case 202206490 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to … 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 26 May 2023 Partial Maladministration Sovereign Housing Association Limited (202110562) Case 202110562 · ASB/Abuse/Nuisance This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint. 26 May 2023 Partial Maladministration Sovereign Network Homes (202116990) Case 202116990 · Estate Management REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Partial Maladministration Sanctuary Housing Association (202215373) Case 202215373 · Managing Relations The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Reasonable Redress Unity Housing Association Limited (202119565) Case 202119565 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application. 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.