Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 12 Jan 2024 Partial Maladministration Karbon Homes Limited (202203262) Case 202203262 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the … 12 Jan 2024 Partial Maladministration MHS Homes Ltd (202211403) Case 202211403 · Financial The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 10 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202303931) Case 202303931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 8 Jan 2024 Partial Maladministration Moat Homes Limited (202205388) Case 202205388 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The … 8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 5 Jan 2024 Partial Maladministration Arcon Housing Association Limited (202004939) Case 202004939 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of … 5 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209185) Case 202209185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated … 5 Jan 2024 Partial Maladministration Peabody Trust (202214787) Case 202214787 · Managing Relations The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects … 4 Jan 2024 Partial Maladministration ForHousing Limited (202210641) Case 202210641 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when … 2 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211216) Case 202211216 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: Reasonable adjustments in relation to repairs appointments. A … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202208979) Case 202208979 · Managing Relations The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202209592) Case 202209592 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202227434) Case 202227434 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation … 22 Dec 2023 Lambeth Council (202203490) Case 202203490 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and … 22 Dec 2023 Maladministration Lambeth Council (202212247) Case 202212247 · Managing Relations The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door … 22 Dec 2023 Partial Maladministration London Borough of Hackney (202211339) Case 202211339 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe … 22 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208362) Case 202208362 · Financial The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s … 22 Dec 2023 Partial Maladministration Peabody Trust (202224605) Case 202224605 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling. 22 Dec 2023 No Maladministration Platform Housing Group Limited (202203707) Case 202203707 · Financial The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas … 22 Dec 2023 Maladministration The Guinness Partnership Limited (202212477) Case 202212477 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Camden Council (202219378) Case 202219378 · Information and data management The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202223386) Case 202223386 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following … 21 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208034) Case 202208034 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints … 21 Dec 2023 Maladministration Norwich City Council (202234907) Case 202234907 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 20 Dec 2023 Partial Maladministration City of Doncaster Council (202205052) Case 202205052 · Managing Relations The complaint is about the landlord’s: Handling of the repair to the gable end wall of the property. Response to … 20 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202215839) Case 202215839 · Managing Relations The complaint is about the landlord’s response to the resident’s. Reports of leaks in her property. Associated complaint. 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 20 Dec 2023 Maladministration Hexagon Housing Association Limited (202201020) Case 202201020 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has … 20 Dec 2023 Partial Maladministration Islington Council (202217948) Case 202217948 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also … 20 Dec 2023 Maladministration Livv Housing Group (202121943) Case 202121943 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. … 20 Dec 2023 Maladministration Paragon Asra Housing Limited (202202007) Case 202202007 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. … 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 20 Dec 2023 Maladministration Tower Hamlets Homes (202217515) Case 202217515 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in … 19 Dec 2023 Maladministration Midland Heart Limited (202121358) Case 202121358 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects after she moved into the new build … 19 Dec 2023 Partial Maladministration Peabody Trust (202203174) Case 202203174 · Financial The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level …