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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 3 Sep 2025 Partial Maladministration Magenta Living (202347508) Case 202347508 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues … 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 3 Sep 2025 Maladministration Somerset Council (202339598) Case 202339598 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home. 3 Sep 2025 Reasonable Redress Southern Housing (202438647) Case 202438647 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a boiler repair. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 3 Sep 2025 Reasonable Redress Vivid Housing Limited (202407217) Case 202407217 · Managing Relations The landlord’s response to the resident’s report of staff misconduct. 3 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202311941) Case 202311941 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about her service charges. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration GreenSquareAccord Limited (202429508) Case 202429508 · Estate Management The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the … 2 Sep 2025 Maladministration Hexagon Housing Association Limited (202425750) Case 202425750 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home … 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 2 Sep 2025 Mediation London & Quadrant Housing Trust (202453386) Case 202453386 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the boiler. 2 Sep 2025 Maladministration Southern Housing (202336546) Case 202336546 · Financial The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. … 2 Sep 2025 Partial Maladministration Southwark Council (202317287) Case 202317287 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a … 2 Sep 2025 Maladministration Sovereign Network Group (202449233) Case 202449233 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into … 1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 1 Sep 2025 Reasonable Redress Homes Plus Limited (202417689) Case 202417689 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of … 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to … 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property. 1 Sep 2025 Partial Maladministration One Housing Group Limited (202420950) Case 202420950 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be … 1 Sep 2025 Maladministration Paragon Asra Housing Limited (202444360) Case 202444360 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her … 1 Sep 2025 Partial Maladministration Places for People Group Limited (202435397) Case 202435397 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also … 31 Aug 2025 Maladministration GreenSquareAccord Limited (202451598) Case 202451598 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. … 30 Aug 2025 Maladministration Amplius Living (202445868) Case 202445868 · Responsive repairs/activity The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and … 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door. 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202342278) Case 202342278 · Managing Relations The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202451127) Case 202451127 · Responsive repairs/activity The complaint is about the landlord’s handling of the repair to the drainage system. 30 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202345735) Case 202345735 · Managing Relations The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The … 29 Aug 2025 Partial Maladministration Abri Group Limited (202439456) Case 202439456 · Managing Relations The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. … 29 Aug 2025 Partial Maladministration Accent Housing Limited (202420329) Case 202420329 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 29 Aug 2025 Maladministration Adur District Council (202443324) Case 202443324 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered … 29 Aug 2025 Reasonable Redress Arawak Walton Housing Association Limited (202423457) Case 202423457 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The … 29 Aug 2025 Maladministration bpha Limited (202415213) Case 202415213 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom and kitchen repairs. 29 Aug 2025 Reasonable Redress Chelmer Housing Partnership Limited (202416866) Case 202416866 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 29 Aug 2025 Maladministration Curo Places Limited (202340054) Case 202340054 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered … 29 Aug 2025 Partial Maladministration Curo Places Limited (202346558) Case 202346558 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the subsequent collapse of … 29 Aug 2025 Partial Maladministration Dudley Metropolitan Borough Council (202436061) Case 202436061 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the … 29 Aug 2025 Partial Maladministration First Choice Homes Oldham Limited (202422287) Case 202422287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation and the level of compensation … 29 Aug 2025 Maladministration Great Places Housing Association (202325078) Case 202325078 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of defects in a new build property. 29 Aug 2025 Maladministration Great Yarmouth Borough Council (202428969) Case 202428969 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air … 29 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202421830) Case 202421830 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to … 29 Aug 2025 Partial Maladministration Home Group Limited (202443954) Case 202443954 · Managing Relations The complaint is about the landlord’s handing of the resident’s: Reports of repairs to the porch roof. Concerns about the … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 29 Aug 2025 Reasonable Redress Homes Plus Limited (202447589) Case 202447589 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining …