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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 19 Sep 2025 Partial Maladministration Teign Housing (202342274) Case 202342274 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered … 19 Sep 2025 Partial Maladministration Teign Housing (202448011) Case 202448011 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports … 19 Sep 2025 Maladministration The Guinness Partnership Limited (202338277) Case 202338277 · Responsive repairs/activity The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202340208) Case 202340208 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the … 19 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202338453) Case 202338453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority. 18 Sep 2025 Mediation Abri Group Limited (202331031) Case 202331031 · Responsive repairs/activity The complaint is about the landlord’s handling of: Kitchen adaptations. 18 Sep 2025 Partial Maladministration Amplius Living (202323434) Case 202323434 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the … 18 Sep 2025 Partial Maladministration City of Westminster Council (202432593) Case 202432593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and associated repairs within the … 18 Sep 2025 Maladministration Housing Solutions (202414087) Case 202414087 · Managing Relations The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of … 18 Sep 2025 Outside Jurisdiction London Borough of Hackney (202427479) Case 202427479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property. 18 Sep 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202340356) Case 202340356 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. … 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 18 Sep 2025 Maladministration London & Quadrant Housing Trust (202403569) Case 202403569 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023. 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 18 Sep 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202332644) Case 202332644 · Old Estate Management categories The complaint is about the landlord’s response to communal lift repairs. 18 Sep 2025 Partial Maladministration Notting Hill Genesis (202435844) Case 202435844 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s … 18 Sep 2025 Maladministration One Vision Housing Limited (202437467) Case 202437467 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at … 18 Sep 2025 Maladministration Origin Housing Limited (202445269) Case 202445269 · Responsive repairs/activity The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from … 18 Sep 2025 Partial Maladministration Peabody Trust (202425849) Case 202425849 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. 18 Sep 2025 Maladministration Southern Housing (202348554) Case 202348554 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the … 18 Sep 2025 Maladministration South Tyneside Council (202424803) Case 202424803 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 18 Sep 2025 No Maladministration Southwark Council (202422298) Case 202422298 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges for major works. 18 Sep 2025 Maladministration Sovereign Network Group (202343694) Case 202343694 · Managing Relations The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Maladministration Vivid Housing Limited (202421917) Case 202421917 · For profit The complaint is about the landlord's handling of the resident’s reports about repairs and pest access. 18 Sep 2025 Maladministration Wandle Housing Association Limited (202430750) Case 202430750 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Mediation Birmingham City Council (202330667) Case 202330667 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to a gas pipe. 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 17 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202424976) Case 202424976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 17 Sep 2025 No Maladministration London Borough of Wandsworth (202341764) Case 202341764 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have … 17 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202401298) Case 202401298 · Occupancy Rights The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 17 Sep 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202321906) Case 202321906 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202228944) Case 202228944 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202421014) Case 202421014 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports … 17 Sep 2025 Maladministration Rochdale Boroughwide Housing Limited (202339589) Case 202339589 · Responsive repairs/activity REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 17 Sep 2025 Maladministration Town and Country Housing (202344491) Case 202344491 · Managing Relations The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling. 17 Sep 2025 Partial Maladministration Town and Country Housing (202451395) Case 202451395 · Managing Relations The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling. 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Amplius Living (202423518) Case 202423518 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint. 16 Sep 2025 No Maladministration City of Westminster Council (202331610) Case 202331610 · Managing Relations The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be … 16 Sep 2025 Partial Maladministration Concept Housing Association CIC (202346982) Case 202346982 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.