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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 15 May 2024 Partial Maladministration Gateway Housing Association Limited (202216373) Case 202216373 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s … 13 May 2024 Maladministration Clarion Housing Association Limited (202207370) Case 202207370 · Health and Safety (inc. building safety) REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 13 May 2024 Partial Maladministration Irwell Valley Housing Association Limited (202224863) Case 202224863 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling … 8 May 2024 Maladministration Sanctuary Housing Association (202225565) Case 202225565 · Old Property Condition migrated-2025 This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint. 7 May 2024 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202310927) Case 202310927 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused. 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property. 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202208656) Case 202208656 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service … 30 Apr 2024 Partial Maladministration Hyde Housing Association Limited (202210077) Case 202210077 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s handling of … 30 Apr 2024 Partial Maladministration Islington and Shoreditch Housing Association Limited (202202116) Case 202202116 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This … 30 Apr 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202300483) Case 202300483 · Managing Relations The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated … 30 Apr 2024 Maladministration Retirement Lease Housing Association (RLHA) (202232443) Case 202232443 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Apr 2024 Partial Maladministration Sanctuary Housing Association (202230602) Case 202230602 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and … 30 Apr 2024 Maladministration Sanctuary Housing Association (202303177) Case 202303177 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The … 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202310474) Case 202310474 · Managing Relations The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the … 30 Apr 2024 Partial Maladministration Together Housing Association Limited (202206695) Case 202206695 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: 29 Apr 2024 Partial Maladministration Accent Housing Limited (202225040) Case 202225040 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a blocked communal drain pipe which caused damage … 26 Apr 2024 Partial Maladministration Great Places Housing Association (202212905) Case 202212905 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas. Concern about the … 26 Apr 2024 Partial Maladministration Shepherds Bush Housing Association Limited (202222910) Case 202222910 · Financial The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property. 25 Apr 2024 Partial Maladministration Great Places Housing Association (202225584) Case 202225584 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of … 24 Apr 2024 Maladministration Hyde Housing Association Limited (202228916) Case 202228916 · Managing Relations The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling. 24 Apr 2024 Maladministration Sanctuary Housing Association (202213810) Case 202213810 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents … 23 Apr 2024 Partial Maladministration Hightown Housing Association Limited (202233841) Case 202233841 · Managing Relations The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The … 23 Apr 2024 No Maladministration Sanctuary Housing Association (202224162) Case 202224162 · ASB/Abuse/Nuisance The landlord’s response to the resident’s request for soundproofing to be installed in her property. 22 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202202278) Case 202202278 · Financial The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of … 22 Apr 2024 Maladministration Clarion Housing Association Limited (202219943) Case 202219943 · Estate Management This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his … 22 Apr 2024 Outside Jurisdiction Falcon Housing Association C.I.C (202231755) Case 202231755 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. … 19 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202215585) Case 202215585 · Financial The complaint is about the landlord’s: handling of concerns about the administration of the resident’s service charge, and reports of … 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 19 Apr 2024 Reasonable Redress Islington and Shoreditch Housing Association Limited (202229316) Case 202229316 · Estate Management The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling. 18 Apr 2024 Outside Jurisdiction Great Places Housing Association (202302611) Case 202302611 · Financial The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to … 18 Apr 2024 No Maladministration Nottingham Community Housing Association Limited (202221893) Case 202221893 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 18 Apr 2024 No Maladministration Sanctuary Housing Association (202218569) Case 202218569 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint. 18 Apr 2024 Maladministration Sanctuary Housing Association (202230980) Case 202230980 · Managing Relations The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. … 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 18 Apr 2024 Partial Maladministration Wandle Housing Association Limited (202217802) Case 202217802 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. … 17 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202301032) Case 202301032 · Information and data management The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In … 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 17 Apr 2024 Maladministration Estuary Housing Association Limited (202229714) Case 202229714 · Managing Relations The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his … 17 Apr 2024 Maladministration Great Places Housing Association (202302849) Case 202302849 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s … 17 Apr 2024 Maladministration Sanctuary Housing Association (202304261) Case 202304261 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 15 Apr 2024 Partial Maladministration Clarion Housing Association Limited (202303330) Case 202303330 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not …