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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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21 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202302704) Case 202302704 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. … 21 Aug 2024 Maladministration Hexagon Housing Association Limited (202309596) Case 202309596 · Managing Relations The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint. 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 21 Aug 2024 Partial Maladministration Muir Group Housing Association Limited (202311425) Case 202311425 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A request … 21 Aug 2024 Maladministration Sanctuary Housing Association (202309429) Case 202309429 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal … 21 Aug 2024 Partial Maladministration Sanctuary Housing Association (202316345) Case 202316345 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The … 21 Aug 2024 Partial Maladministration West Kent Housing Association (202306820) Case 202306820 · Financial The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works … 19 Aug 2024 Partial Maladministration Clarion Housing Association Limited (202307339) Case 202307339 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s … 16 Aug 2024 Partial Maladministration Broadacres Housing Association Limited (202310178) Case 202310178 · Estate Management The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to … 15 Aug 2024 Partial Maladministration Hightown Housing Association Limited (202400264) Case 202400264 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 9 Aug 2024 Partial Maladministration Hexagon Housing Association Limited (202014900) Case 202014900 · Estate Management The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which … 9 Aug 2024 Partial Maladministration Orbit Housing Association Limited (202333329) Case 202333329 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for … 7 Aug 2024 Partial Maladministration Barnsbury Housing Association (201800265) Case 201800265 · Managing Relations The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has … 6 Aug 2024 No Maladministration Sanctuary Housing Association (202214078) Case 202214078 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass … 31 Jul 2024 Maladministration Clarion Housing Association Limited (202308660) Case 202308660 · Managing Relations The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint. 31 Jul 2024 Maladministration Clarion Housing Association Limited (202334682) Case 202334682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings … 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202311016) Case 202311016 · Managing Relations The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint. 31 Jul 2024 Maladministration Great Places Housing Association (202339026) Case 202339026 · Information and data management The complaint is about the landlord’s handling of the resident’s communication instructions. 31 Jul 2024 Reasonable Redress Hexagon Housing Association Limited (202302818) Case 202302818 · Financial This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service … 31 Jul 2024 Maladministration Nottingham Community Housing Association Limited (202234216) Case 202234216 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to address issues with ventilation and airflow. 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202303499) Case 202303499 · Old Complaints Handling categories The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to … 31 Jul 2024 Partial Maladministration Sanctuary Housing Association (202336534) Case 202336534 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs related to damp; Response to reports of pests; Handling of … 31 Jul 2024 Maladministration St Mungo Community Housing Association (202346162) Case 202346162 · Financial This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate … 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Trident Housing Association Limited (202232115) Case 202232115 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint. 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202308288) Case 202308288 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202200010) Case 202200010 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202303065) Case 202303065 · Managing Relations The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint. 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Maladministration Clarion Housing Association Limited (202336084) Case 202336084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has … 29 Jul 2024 Partial Maladministration Sanctuary Housing Association (202314757) Case 202314757 · Health and Safety (inc. building safety) The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal … 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 25 Jul 2024 Mediation Clarion Housing Association Limited (202213864) Case 202213864 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about her damaged flooring, and its associated offer of … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202314062) Case 202314062 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Outside Jurisdiction Clarion Housing Association Limited (202414623) Case 202414623 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021. 24 Jul 2024 Partial Maladministration Wandle Housing Association Limited (202225738) Case 202225738 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a permanent housing move. The Ombudsman also considered … 23 Jul 2024 Reasonable Redress Sanctuary Housing Association (202224848) Case 202224848 · Managing Relations The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling … 23 Jul 2024 Partial Maladministration Shian Housing Association Limited (202315994) Case 202315994 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. … 19 Jul 2024 Maladministration Clarion Housing Association Limited (202322885) Case 202322885 · Managing Relations The complaint is about the landlord’s: 19 Jul 2024 Maladministration Sanctuary Housing Association (202224022) Case 202224022 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence in the property; repairs to the shower. The Ombudsman has also … 18 Jul 2024 Maladministration Clarion Housing Association Limited (202234095) Case 202234095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his …